Front Desk Summer Intern

Margaritaville Lake Resort Osage Beach MO; Osage Beach (MO); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Room discounts for friends & family

Free employee food & beverage

Access to resort facilities

On-site housing

Job summary

Driftwood Hospitality Management’s Margaritaville Lake Resort Osage Beach MO is seeking motivated undergraduates for a Front Desk internship this summer. Training provided; no prior experience required beyond strong English skills and a positive attitude.

Must be 18+, able to work in a fast-paced environment, and willing to learn about forecasting and scheduling. Expected duties include guest check-in/out, answering calls, assisting with directions and luggage, and shadowing managers and night

Qualifications

• Demonstrates strong attention to detail and genuine hospitality.
• Follows Driftwood and Margaritaville Lake Resort policies and procedures.
• Organized, able to multi-task and prioritize workload.
• Excellent oral and written communication; able to handle difficult people.

Responsibilities

• Check guests in and out promptly following Front Desk procedures.
• Issue room keys per security practices and post charges accurately.
• Manage payments, cash handling, and daily end-of-shift reports.
• Answer multiple telephone lines and route calls appropriately.
• Maintain a clean and orderly work area and rotate on Front Desk, PBX, and Night Audit.

Skills

Attention to detail

Hospitality knowledge

Customer service

Communication skills

English proficiency

Flexibility schedule

Computer skills

Job description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

THIS POSITION IS AN INTERNSHIP FOR CURRENT UNDERGRAD STUDENTS ONLY - PREFERENCE GIVEN TO HOSPITALITY MAJORS OR RELATED FIELDS OF STUDY. This internship runs from Late May 2027 to August 2027.

$15 per hour

JOB SUMMARY

INTERNSHIP FOR CURRENT UNDERGRADUATES ONLY! Guests at Margaritaville Lake Resort come to experience the special vibes that only the Margaritaville brand can provide! We are looking for bright, confident and outgoing individuals to join the Front Desk team this summer to be part of the warmest welcome our resort can offer and to CREATE AND DELIVER FUN AND ESCAPISM for our guests. Experience is not required - we will train you on the job. To work on the Front Desk, you must be upbeat, clear thinking, a confident communicator with excellent English language skills. You must be at least 18 years of age and possess an outgoing and positive attitude as well as a willingness to learn in a fast-paced environment. There are opportunities for those who want to learn what goes on behind the scenes too. Spend time on the PBX Operator seat taking and directing calls, greet our guests at the door with a warm welcome and assist them with directions, luggage and information, talk to or shadow the Managers, learn about forecasting and scheduling and even shadow the Night Auditor. The possibilities are up to you! You must be able to stand for long periods of time, be an excellent communicator in English, present a confident and friendly personality and be able to remain calm under pressure. We'll take care of the rest!

ESSENTIAL JOB FUNCTIONS

• Learn to check guests in and out of the hotel promptly, efficiently and courteously following the procedures outlined in the Front Desk Handbook.
• Issue room keys in accordance with security practices.
• Accurately post room charges.
• Collect payment and make change, run daily end of shift report and maintain accurate cash handling.
• Learn to handlemultiple incoming telephone lines with appropriate greeting and routes them to the appropriate extensions.
• Maintain a clean and tidy work area.
• Rotation on Guest Services desk, PBX (operator) and Night Audit
• Understand the type of guest queries, complaints and requests associated with a busy full-service resort and learn to respond quickly and professionally

Qualifications

KNOWLEDGE, SKILLS & ABILITIES

• Demonstrate great attention to detail as well as an understanding of genuine hospitality
• Scrupulously follow all Driftwood and Margaritaville Lake Resort policies and procedures.
• Be organized and able to prioritize workload; able to multi-task for the benefit of quality services
• Havesuperb communication skills; oral and written, ability to handle difficult people.
• Takepride in a job well done.
• Be conscientious of and preservehotel personnel and guest security, property and privacy at all times
• Must have a comprehensive knowledge of the English language to be able to effectively communicate with guests, associates and vendors.
• Must have a flexible schedule and be available days, nights, weekends and holidays.
• Must have good computer skills; typing 40 words per minute or more preferred.
• Be willing to adhereto the dress code as outlined in the Driftwood Hospitality Associate Handbook

PHYSICAL DEMANDS

• Writing, typing, walking, bending, stretching, repetitive motions and standing for long periods sometimes in excess of 8 hours with only a half hour lunch break.
• Occasional pushing, pulling, lifting and carrying of up to 25 pounds.
• Hearing; communication with guests and staff, audible alarm systems.
• Specific vision abilities required include visual acuity; near/distance vision and the ability to see color

Benefits

• Room Discounts for Friends & Family
• Free Employee Food and Beverage
• Access to use of resort facilities
• On-site affordable dorm-style housing, available on a first come-first served basis

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Source: Driftwood Hospitality