Front Desk Staff - Seasonal

City of Billings; Billings (MT); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Employee discounts

Free ARC access

Job summary

The City of Billings is seeking energetic ARC Front Desk Staff for our community recreation facility. You will be the first point of contact for guests, members, and visitors, greeting them, processing admissions, registrations, and retail purchases at the front desk.

Flexible part-time hours with shifts M-F 8am-10pm and weekends. This role offers opportunities to gain experience in administrative systems, professional communication, and POS software while enjoying employee discounts and ARC

Qualifications

• Must meet minimum age requirements.
• Strong verbal communication to interact with guests and team members.
• Basic computer literacy to navigate check-in software and POS.
• Ability to multitask and stay organized during peak times.
• Retail or cash-handling experience is preferred but not required.

Responsibilities

• Greet guests, answer inquiries about hours, schedules, fees, and programs.
• Check in facility members, verify passes, and manage visitor usage.
• Process admissions, registrations, and retail purchases using the front desk POS.
• Answer phone, take messages, and route inquiries to the manager.
• Maintain clean, welcoming lobby and monitor lobby safety.
• Assist with clerical tasks like filing and printing schedules.

Skills

Customer service

Verbal communication

Computer literacy

Multitasking

Retail / cash handling experience

Tools

POS system

Cash register

Job description

We are seeking energetic, reliable, and customer-focused individuals to join our team as ARC Front Desk Staff. In this role, you will be the first point of contact for all guests, members, and visitors entering the facility. You will greet visitors, check in members, answer phone calls, process facility passes, and assist with basic administrative tasks. This position is ideal for individuals looking for flexible part-time hours in a vibrant, community-centered sports and recreation environment.

Salary: $16.00 - $18.00 per hour.

Work Schedule: M-F 8am-10pm, Saturday & Sunday all day (hours vary based on event schedules & facility needs).

Weekly Hours: 15-30 hours per week (hours vary based on facility event schedules & facility needs).

Essential Duties And Responsibilities

• Greet guests warmly, answer inquiries regarding facility hours, schedules, fees, and programs, and provide exceptional customer service.
• Check in facility members, verify passes, and manage visitor usage to ensure facility security.
• Process daily admissions, program registrations, and retail purchases accurately using the front desk POS system.
• Answer incoming phone calls, take accurate messages, and route inquiries to the appropriate manager as needed.
• Maintain a clean, organized, and welcoming front lobby area; monitor safety in the lobby area.
• Assist with clerical duties such as filing, printing schedules, and general tracking of facility usage.

Minimum Qualifications & Skills

• Must meet minimum age requirements.
• Strong verbal communication skills to interact effectively with diverse guests, members, and team members.
• Basic computer literacy to navigate check-in software and point-of-sale systems.
• Ability to multitask and stay organized during peak facility usage times.
• Previous experience in retail, cash handling, or customer service is preferred but not required.
• Ability to sit or stand at the front desk for extended periods of time.
• Capability to lift and carry administrative & retail supplies or small equipment packages.
• Dependable transportation.

Why Apply?

• Work in a vibrant, high-energy atmosphere.
• Perfect part-time hours that fit easily around school, primary jobs, or family commitments.
• Gain valuable, transferable experience in administrative systems, professional communication, and digital POS software.
• Enjoy employee discounts on selected items and gain free access to the ARC during off hours!

Equal Opportunity Employer.