Seasonal - Front Desk Staff - PRPL ARC

City-of-Billings,-M; Billings (MT); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Employee discounts

Free ARC access

Job summary

City of Billings ARC is seeking energetic, reliable individuals for ARC Front Desk Staff. You will greet guests, check in members, answer calls, process passes, and support basic administrative tasks in a vibrant recreation facility.

This part-time role offers flexible hours (M-F 8am-10pm, weekend shifts) with a pay range of $16.00–$18.00 per hour and 15–30 hours per week, ideal for students or those balancing other commitments. Prior customer service experience is helpful but not required.

Qualifications

• Must be at least 18 years old.
• Strong verbal communication to interact effectively with guests, members, and team members.
• Basic computer literacy to navigate check-in software and POS systems.
• Ability to multitask and stay organized during peak facility usage times.
• Previous experience in retail, cash handling, or customer service is preferred but not required.

Responsibilities

• Greet guests warmly, answer inquiries regarding facility hours, schedules, fees, and programs, and provide exceptional customer service.
• Check in facility members, verify passes, and manage visitor usage to ensure facility security.
• Process daily admissions, program registrations, and retail purchases accurately using the front desk POS system.
• Answer incoming phone calls, take accurate messages, and route inquiries to the appropriate manager as needed.
• Maintain a clean, organized, and welcoming front lobby area; monitor safety in the lobby area.
• Assist with clerical duties such as filing, printing schedules, and general tracking of facility usage.

Skills

Verbal communication

Customer service

Basic computer literacy

Multitasking

Cash handling

Education

High school diploma preferred

Tools

POS system

Job description

Salary:$16.00 - $18.00 per hour

Work Schedule: M-F 8am-10pm, Saturday & Sunday all day (hours vary based on event schedules & facility needs)

Weekly Hours: 15-30 hours per week (hours vary based on facility event schedules & facility needs)

Position Overview

We are seeking energetic, reliable, and customer-focused individuals to join our team as ARC Front Desk Staff. In this role, you will be the first point of contact for all guests, members, and visitors entering the facility. You will greet visitors, check in members, answer phone calls, process facility passes, and assist with basic administrative tasks. This position is ideal for individuals looking for flexible part-time hours in a vibrant, community-centered sports and recreation environment.

Key Responsibilities

• Greet guests warmly, answer inquiries regarding facility hours, schedules, fees, and programs, and provide exceptional customer service.
• Check in facility members, verify passes, and manage visitor usage to ensure facility security.
• Process daily admissions, program registrations, and retail purchases accurately using the front desk POS system.
• Answer incoming phone calls, take accurate messages, and route inquiries to the appropriate manager as needed.
• Maintain a clean, organized, and welcoming front lobby area; monitor safety in the lobby area.
• Assist with clerical duties such as filing, printing schedules, and general tracking of facility usage.

Minimum Qualifications & Skills

• Must be at least 18 years of age.
• Strong verbal communication skills to interact effectively with diverse guests, members, and team members.
• Basic computer literacy to navigate check-in software and point-of-sale systems.
• Ability to multitask and stay organized during peak facility usage times.
• Previous experience in retail, cash handling, or customer service is preferred but not required.

Additional Requirements

• Ability to sit or stand at the front desk for extended periods of time.
• Capability to lift and carry administrative & retail supplies or small equipment packages.
• Dependable transportation.

Why Apply?

• Work in a vibrant, high-energy atmosphere.
• Perfect part-time hours that fit easily around school, primary jobs, or family commitments.
• Gain valuable, transferable experience in administrative systems, professional communication, and digital POS software.
• Enjoy employee discounts on select items and gain free access to the ARC during off hours!