Front Desk Staff (part-time)

HealthFitness; Downers Grove (IA); On-site; USD 19,000 - 21,000; Part time

Job summary

HealthFitness is seeking a friendly, customer-focused Front Desk Attendant to join Advocate Good Samaritan H&W in Downers Grove, Illinois. This regular part-time role features a Saturday shift 12:30pm–7:30pm with possible Sundays, and the chance to welcome members, check them in, answer questions and connect them with wellness programs.

As the first point of contact, you will provide program information, process memberships and fees, and help maintain a clean, safe fitness environment.

Qualifications

• Must be 18 years or older.
• Previous customer service experience a plus.
• CPR/AED and First Aid certifications required within 30 days of hire.
• Ability to navigate electronic onboarding and timecard systems.
• Flu vaccination required.

Responsibilities

• Greet, check-in and assist customers, provide program information and membership information.
• Assist with member services desk, answer phones, process enrollments and collect fees.
• Participate in membership drives to acquire new participants.
• Perform laundry and locker room duties.
• Ensure equipment and facility areas are safe and organized.
• Open and/or close the facility and support events as needed.

Skills

Customer service

Communication

Job description

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

About the role

HealthFitness is seeking a friendly and customer-focused Front Desk Attendant to join our team at Advocate Good Samaritan H&W in Downers Grove, Illinois. This is a regular part-time position with a consistent schedule, not a seasonal role. As the face of the facility, you’ll create a welcoming first impression by greeting and checking in members, answering questions, and connecting them with programs and services that support their wellness journey.

Schedule: Saturdays 12:30pm - 7:30pm and possible Sundays

Greet, check-in and assist customers. Provides program information, services, membership and ensures the highest possible level of customer service and participant satisfaction.

Key Accountabilities

• Greeting, checking-in and assisting customers, provide program information services and membership information. Be present at the front desk and/or on the fitness center floor. Efficiently responds to client and participant requests, comments or concerns and brings issues to timely and appropriate resolution.


• Be available for customer service needs. Assist with all member service desk administration and processes, answer phones, and process membership enrollments. Collects membership fees and performs related recordkeeping.


• Participates in membership drives to acquire new participants and enroll new participants.


• Laundry and locker rooms services.


• Secure all equipment, weights, and accessories in their designated positions. Inspect for any safety hazards.


• Maintains and updates participant and facility policies as appropriate. Educate participants on policies and procedures.


• Participate in internal programs and special events.


• Opening and/or closing duties.


• Other duties as assigned.

Minimum Requirements

• Must be 18 years of age or older.


• Previous customer service experience a plus.


• Adult CPR/AED and First Aid certifications from American Heart Association, American Red Cross or American Safety & Health Institute required within 30 days of hire.


• Ability to navigate electronic onboarding and timecard systems required.


• Flu vaccination required.

The compensation range for this role is $14.00 - $15.00 per hour. The final wage offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive wage within the market.

Brand: HealthFitness

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status.