Fitness Center Receptionist (closing)

Health Fitness Corporation; Thousand Oaks (CA); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

401(k) with employer matching

Paid time off

Job summary

HealthFitness in Thousand Oaks, CA seeks a customer-focused front desk associate to welcome members, handle check-ins, and provide program and membership information. You will support administrative tasks in Outlook and Excel, assist with drives and events, and help maintain locker rooms.

The role is full-time, with a 37.5-hour workweek, Monday to Friday from 2:15 PM to 10:15 PM, no weekends. CPR/First Aid certifications within 30 days are required; lifting up to 50 lbs is expected.

Qualifications

• High School Diploma or GED required.
• CPR/AED and First Aid certifications from recognized organizations required within 30 days of hire.
• Previous customer service experience is a plus.
• Must be able to lift up to 50 lbs.

Responsibilities

• Greet, check-in and assist customers; provide program and membership information.
• Process membership enrollments and fees; manage front desk records.
• Participate in member drives to enroll new participants.
• Perform laundry and locker-room services.
• Secure equipment and inspect safety hazards; enforce policies.
• Open/close duties and support events as needed.

Skills

Customer service

Detail-oriented

Multitasking

Physical stamina

Education

High School Diploma or GED

Tools

Outlook

Excel

Job description

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual's journey by creating communities of health within the organizations we serve - so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

About the role

This is a great opportunity for someone who is organized, detail-oriented, and thrives in a fast-paced environment. You'll help keep the fitness center running smoothly by welcoming members, handling administrative responsibilities using Outlook and Excel, multitasking throughout your shift, and providing excellent customer service. You may also occasionally assist with locker room upkeep and restocking supplies as needed.

Schedule: 37.5 hpw, Monday-Friday, 2:15 PM-10:15 PM hours may be subject to change, no weekends!

Greet, check-in and assist customers. Provides program information, services, membership and ensures the highest possible level of customer service and participant satisfaction.

Key Accountabilities

• Greeting, checking-in and assisting customers, provide program information services and membership information. Be present at the front desk and/or on the fitness center floor. Efficiently responds to client and participant requests, comments or concerns and brings issues to timely and appropriate resolution.
• Be available for customer service needs. Assist with all member service desk administration and processes, answer phones, and process membership enrollments. Collects membership fees and performs related recordkeeping.
• Participates in membership drives to acquire new participants and enroll new participants.
• Laundry and locker rooms services.
• Secure all equipment, weights, and accessories in their designated positions. Inspect for any safety hazards.
• Maintains and updates participant and facility policies as appropriate. Educate participants on policies and procedures.
• Participate in internal programs and special events.
• Opening and/or closing duties.
• Other duties as assigned.

Minimum Requirements

• High School Diploma or GED required.
• Adult CPR/AED and First Aid certifications from American Heart Association, American Red Cross or American Safety & Health Institute required within 30 days of hire.
• Previous customer service experience a plus.
• Provides administrative support for internal programs, membership drives and special events
• Must be able to life up to 50 lbs.
• Other duties as needed or assigned.

The compensation range for this role is $18.00 - $19.50 per hour. The final wage offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive wage within the market.

Brand

HealthFitness

Location: Thousand Oaks, CA.

Contract: Full-time.

We offer a comprehensive benefit package that includes Medical/Dental/Vision plans including HSA, PPO and FSA options, retirement/401(k) with employer matching program, fitness and wellness programs incentivized with medical plan discounts, certification reimbursement program, tuition reimbursement, paid new parent leave, paid Holidays and PTO (starting at 3 weeks for full-time associates), volunteer paid time off and much more.

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. W e are an equal opportunity employer, including disability and protected veteran status.