Front Desk Staff - Overnight

Planet Fitness; Port Charlotte (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading fitness center where you will create a welcoming environment for members and guests alike. As a Front Desk Staff member, your role will be pivotal in ensuring that every visitor receives outstanding customer service, from greeting them warmly to assisting with their inquiries. This position offers both full-time and part-time opportunities, providing flexibility while allowing you to immerse yourself in a fitness-focused culture. With potential for career advancement to managerial positions, this role is perfect for those passionate about fitness and dedicated to enhancing member experiences. Step into a role that combines customer service with a vibrant fitness community!

Qualifications

• Upbeat attitude and customer service background preferred.
• Must be 18 years or older with basic computer skills.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including check-ins and tours.
• Maintain cleanliness of the gym and equipment.

Skills

Customer Service

Communication

Problem Solving

Basic Computer Proficiency

Punctuality

Reliability

Education

High School diploma / GED

Job description

The Front Desk Staff -- Overnight will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Both full and part-time opportunities available.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including, but not limited to:
1. Answering phones in a friendly manner and assisting callers with a variety of questions.
2. Checking members into the system.
3. Providing prospective members tours of the facility.
4. Signing up new members.
5. Keep the gym and all equipment extremely clean and in good working order.
6. Facilitate needed updates to member’s accounts.
7. Respond to member questions and concerns in a timely and professional manner.
8. Potential for advancement to Assistant Manager or Manager as opportunity arises.

Qualifications/Requirements

1. Upbeat and positive attitude!
2. Customer service background preferred.
3. A passion for fitness and health.
4. Punctuality and reliability is a must.
5. Basic computer proficiency.
6. Outstanding customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
7. Strong listener with the ability to empathize and problem solve.
8. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
9. High School diploma / GED equivalent required.
10. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Must be able to occasionally lift up to 50 lbs.