Front Desk Staff

Planet Fitness - Excel Fitness; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading fitness company seeks energetic Gym Staff to deliver top-notch customer service and maintain cleanliness in the facility. Responsibilities include welcoming members, answering questions, managing accounts, and ensuring a positive gym environment. Ideal candidates will thrive in a customer-focused atmosphere with strong interpersonal skills.

Qualifications

• Customer service background preferred.
• Punctuality and reliability is a must.
• Ability to empathize and problem solve.

Responsibilities

• Greet members and provide exceptional customer service.
• Check members into the system and assist with sign-ups.
• Perform detailed cleaning in all areas of the facility.

Skills

Customer service skills

Basic computer proficiency

Strong listening

Education

High School diploma/GED

Job description

Job Summary

All Gym Staff will be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

-Greet members, prospective members and guests, providing exceptional customer service.

-Responsibilities could include:

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Qualifications/Requirements

-Customer service background preferred.

-Basic computer proficiency.

-Upbeat and positive attitude!

-Punctuality and reliability is a must.

-Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

-Strong listener with the ability to empathize and problem solve.

-Demonstrate diplomacy in all interactions while using appropriate behavior and language.

-High School diploma/GED equivalent required.

-Must be 18 years of age or older.

Physical Demands

-Continual standing and walking during shift.

-Continual talking in person or on the phone during shift.

-Must be able to occasionally lift up to 50 lbs.