Front Desk- SpringHill Suites Tampa Downtown

Dynamic Group; Tampa (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

SpringHill Suites by Marriott Tampa Downtown is seeking a dedicated Front Desk Associate to manage the PM shift, greet guests, check in/out, and ensure a smooth arrival experience.

The ideal candidate has hotel front desk experience, is proficient with Stay PMS and Marriott Power of M, and excels in service recovery and multi-tasking in a fast-paced environment. Flexible scheduling and teamwork are essential to success.

Qualifications

• Previous hotel front desk or guest services experience preferred.
• Proficient with PMS systems Stay PMS and Marriott Power of M.
• Strong customer-service skills with focus on service recovery.

Responsibilities

• Greet and welcome guests in a professional and friendly manner.
• Check guests in and out using PMS systems, including Stay PMS and Marriott Power of M.
• Handle guest inquiries, requests, and service recovery promptly and effectively.
• Manage reservations, room assignments, and billing accurately.
• Maintain knowledge of hotel services, amenities, and local area information.
• Assist with multi-tasking duties including phone calls and guest services.

Skills

Customer service

Multi-tasking

Communication

Conflict resolution

Tools

Stay PMS

Power of M System

Job description

Dynamic Group Management’s legacy is built on a foundation of resilience and innovation. Since opening our doors in 2011, we have grown into a notable name in the hospitality industry. At Dynamic Group, we believe that our people are our greatest asset, and are the driving force behind our success.

Our commitment to personal and professional development, continuous education, and a supportive work environment ensures that our team members are equipped to excel and grow.

Our award-winning company fosters a culture that values innovation, teamwork, and a heartfelt commitment to excellence. Join Dynamic Group and be a part of a legacy that’s making a difference—one job, one team member, and one community at a time.

Our company offers positions across the southeast in both Tennessee and Florida. To view open positions, use the Paycor tool below. We look forward to hearing from you!

Position:Front Desk- SpringHill Suites Tampa Downtown

Location: Tampa, FL

Job Id:163

# of Openings:1

Front Desk Associate

SpringHill Suites by Marriott Tampa Downtown

Location: Tampa, FL 33602

Shift:Someone to be flexible to work all shifts, mostly evening shift (2pm-10pm)

Availability: Flexible availability required

Position Overview

We are seeking a dedicated and customer-focused Front Desk Associate to join our team at SpringHill Suites by Marriott Tampa Downtown. The ideal candidate will provide exceptional service to our guests, efficiently manage front desk operations during the PM shift, and contribute to a welcoming and smooth guest experience.

Key Responsibilities

• Greet and welcome guests in a professional and friendly manner.
• Check guests in and out using PMS systems, including Stay PMS and Marriott Power of M System.
• Handle guest inquiries, requests, and service recovery promptly and effectively.
• Manage reservations, room assignments, and billing accurately.
• Maintain knowledge of hotel services, amenities, and local area information.
• Assist with multi-tasking duties including phone calls, guest services, and administrative tasks.
• Stand for extended periods while maintaining a positive and energetic demeanor.
• Collaborate with other hotel departments to ensure seamless guest experiences.

Qualifications & Skills

• Previous hotel experience preferred, especially in front desk or guest services roles.
• Proficient with PMS systems, specifically Stay PMS and Marriott Power of M System.
• Strong customer service skills with a focus on service recovery.
• Ability to multi-task efficiently in a fast-paced environment.
• Flexible availability to work the PM shift from 2:00 PM to 10:00 PM.
• Ability to stand for long hours during the shift.
• Excellent communication and interpersonal skills.
• Familiarity with SpringHill Suites by Marriott brand standards is a plus.