Front Desk - Springhill Suites

One Ocean Resort & Spa; Logan (UT); Hybrid; USD 32,000 - 42,000; Full time

Job summary

SpringHill Suites Logan is seeking a friendly Front Desk Associate to warmly greet guests, check them in and out, and help with reservations. You will post charges, manage payments, and keep front office operations accurate and efficient.

Strong communication, teamwork, and the ability to work a flexible schedule are essential for success in this role at our Logan location.

Qualifications

• Excellent guest service and communication abilities.
• Ability to handle cash, checks and credit card information.
• Able to work in a fast-paced front desk environment.
• Knowledge of reservation procedures and front office operations.
• Comfort with multitasking and attention to detail.

Responsibilities

• Greet and check-in/out guests promptly and professionally.
• Post charges accurately for hotel stays and services.
• Maintain front office transactions and daily cash handling.
• Review reservations and block rooms for special requests.
• Know hotel rates, discounts and cancellation procedures.
• Handle same-day reservations quickly and follow procedures.

Skills

Guest service

Communication

Team player

Self-motivated

Cash handling

Flexible schedule

Job description

Whether you are on the road for a few days or a few weeks, the SpringHill Suites in Logan is perfect for business or leisure. Our Marriott hotel in Logan is close to Utah State University, American West Heritage Center, USU Innovation Park and numerous activities. We will spoil you with great amenities such as wireless Internet, complimentary breakfast buffet, indoor pool, fitness room, and a 24-hour food market. Up to 25% more spacious than traditional hotel rooms, our hotel suites in Logan feature separate eating and sleeping areas, 37 inch flat-panel TV, pullout sofa bed, luxurious bedding, microwave and refrigerator. When planning events, you couldn't find more convenience - our hotel is directly connected to the Riverwoods Conference Center, which accommodates up to 1,000 guests. When looking for affordable and spacious accommodations in Cache Valley, you will find an ideal choice at SpringHill Suites.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Logan SpringHill Suites-SLCLG

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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