Front Desk Specialist - Prescott AZ.

Nevada Heart; Prescott (AZ); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Nevada Heart is seeking a Front Desk Specialist to greet patients and manage front-desk responsibilities in a healthcare setting. You will schedule appointments based on doctor availability, explain intake forms, and handle payments after treatment.

The role requires strong communication, organization, and multitasking abilities, with experience in a medical office preferred. Proficiency in AthenaOne or similar EMR and Microsoft 365 is expected.

Qualifications

• Clear communication by phone and in person.
• Strong organization, time management, and attention to detail with multitasking ability.
• High emotional intelligence and positive patient interaction.
• Ability to gather and interpret clinical data and work independently.

Responsibilities

• Greet patients professionally in person and on the phone.
• Answer questions or refer to the appropriate team member.
• Optimize provider schedules and patient satisfaction through scheduling.
• Notify Medical Assistants of patient arrivals.
• Comfort patients by addressing anxieties and questions.
• Maintain office inventory and coordinate with colleagues.
• Coordinate with Physicians' Billing Office and meet KPIs.

Skills

Excellent communication

Organizational skills

Multitasking

Customer service orientation

Education

High school diploma or GED

Medical Assistant training program

AAMA certification preferred

Tools

AthenaOne EMR

Microsoft 365 (Excel, Word, Teams)

Job description

Front Desk Specialist is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to doctor availability, explaining intake forms to new patients and processing payments after treatment.

Requirements

MINIMUM QUALIFICATIONS:

Education and Experience:

• High school diploma or GED completion is required.
• Successful completion of Medical Assistant training in an accredited program is a bonus.
• Certification by the American Association of Medical Assistants preferred but not required.
• Experience with AthenaOne preferred or an alternate EMR system experience is preferred.
• Microsoft 365 experience required: must be able to use excel, word, and teams.
• 1 or more years’ experience in a medical office is preferred but not required.

JOB KNOWLEDGE:

• Must be able to communicate clearly over the telephone and in person.
• Must be organized, have excellent time management skills, great attention to details and able to multitask effectively.
• Must have high emotional intelligence and be able to interact positively with concerned patients.
• Must be able to gather and interpret clinical data.
• Must be able to work independently in a fast-paced environment.

ESSENTIAL DUTIES:

• Greet patients professionally both in person and on the phone.
• Quickly answer questions or properly refer to the appropriate team member.
• Optimize provider schedules and patient satisfaction through appropriate scheduling.
• Notify Medical Assistants of patient arrivals.
• Comfort patients by anticipating anxieties and effectively answering questions.
• Maintaining office inventory by anticipating supply needs and communicating with lead
• Works in coordination with other members of the Physicians' Billing Office as necessary
• Meets and exceeds short- and long-term goals and KPIs as established for the department.
• Performs job functions and duties according to department’s policies and procedures.
• Must be able to travel to various locations and have reliable transportation.