Front Desk Specialist - Prescott AZ.

Nevada Heart and Vascular Center; Prescott (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Nevada Heart and Vascular Center is seeking a Front Desk Specialist to greet patients, schedule appointments, and guide patients through intake forms. The role also handles payments and coordinates with Medical Assistants to ensure smooth patient flow.

The ideal candidate will have strong communication, organization, and multitasking abilities, with experience in a medical office and familiarity with EMR systems. This position requires travel to multiple locations and Saturday rotations.

Qualifications

• High school diploma or GED required.
• Medical Assistant training preferred.
• AAMA certification preferred but not required.
• Experience with AthenaOne or EMR systems preferred.
• Proficient in Microsoft 365: Excel, Word, Teams.
• 1+ year medical office experience preferred.

Responsibilities

• Greet patients professionally in person and on the phone.
• Schedule appointments to optimize provider availability.
• Explain intake forms to new patients and collect information.
• Process payments after treatment.
• Notify Medical Assistants of patient arrivals.
• Maintain office inventory and communicate supply needs.
• Travel to various locations as needed.
• Work Saturday rotations.
• Support billing office as necessary.
• Meet department KPIs and adhere to policies.

Skills

Communication

Time management

Attention to detail

Emotional intelligence

Independence

Clinical data interpretation

Education

High school diploma or GED

Medical Assistant training

AAMA certification (preferred)

EMR experience (AthenaOne preferred)

Microsoft 365 (Excel, Word, Teams)

Medical office experience (1+ years)

Tools

AthenaOne EMR

Excel

Word

Teams

Job description

Description

Front Desk Specialist is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to doctor availability, explaining intake forms to new patients and processing payments after treatment.

Job Type

Full-time

MINIMUM QUALIFICATIONS:

Education And Experience

• High school diploma or GED completion is required.
• Successful completion of Medical Assistant training in an accredited program is a bonus.
• Certification by the American Association of Medical Assistants preferred but not required.
• Experience with AthenaOne preferred or an alternate EMR system experience is preferred.
• Microsoft 365 experience required: must be able to use excel, word, and teams.
• 1 or more years’ experience in a medical office is preferred but not required.

Job Knowledge

• Must be able to communicate clearly over the telephone and in person.
• Must be organized, have excellent time management skills, great attention to details and able to multitask effectively.
• Must have high emotional intelligence and be able to interact positively with concerned patients.
• Must be able to gather and interpret clinical data.
• Must be able to work independently in a fast-paced environment.

Essential Duties

• Greet patients professionally both in person and on the phone.
• Quickly answer questions or properly refer to the appropriate team member.
• Optimize provider schedules and patient satisfaction through appropriate scheduling.
• Notify Medical Assistants of patient arrivals.
• Comfort patients by anticipating anxieties and effectively answering questions.
• Maintaining office inventory by anticipating supply needs and communicating with lead
• Works in coordination with other members of the Physicians' Billing Office as necessary
• Meets and exceeds short- and long-term goals and KPIs as established for the department.
• Performs job functions and duties according to department’s policies and procedures.
• Must be able to travel to various locations and have reliable transportation.
• Must work a Saturday rotation.