Front Desk Specialist (Mid-Evening)

Career Site Brand; United States; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Pet Insurance

Short & Long Term Disability

AD&D

Hospital Indemnity

Life Insurance

HSA/FSA

EAP

401K with Company Match

PTO

Discounted Stays

Tuition Assistance

Growth Opportunities

Excellent Culture

Job summary

Desert Club Resort is seeking a Front Desk Specialist to serve as the front-of-house liaison, ensuring an exceptional guest experience from arrival to departure. You will handle check-in/check-out, folio postings, and daily reporting, while supporting guests with resort Wi‑Fi and business center needs.

The role requires strong customer service, fluent English, and the ability to work in a fast-paced environment. Shift: 2pm-10:30pm, on-site, full-time.

Qualifications

• Experience in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Prior cash handling experience preferred.

Responsibilities

• Greet guests and manage check-in/check-out processes smoothly.
• Handle folio transactions and daily reports.
• Assist Marketing Face to Face team during check-in and room assignments.
• Provide guest support for resort Wi‑Fi and business center needs.
• Maintain keys, cash bank, and end-of-day receipts.

Skills

Customer service

Communication

Teamwork

Conflict resolution

Cash handling

Microsoft Office

Education

High school diploma or GED

Tools

Timeshare Ware Reservation System

Job description

Desert Club Resort
Las Vegas, NV 89109, USA

• On-site
• Resort Operations
• Full-Time
• Requisition #: FRONT022486

Description

The Front Desk Specialist will serve as the front-of-house liaison to facilitate an exceptional guest experience. This individual will serve as the primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check-out processes. Additionally, the Specialist will run, review, and print reports to complete daily assignments. The Front Desk Specialist will support the Marketing Face to Face team during the check-in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume a position of a technical and service expert in regard to business center and resort Wi-Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control, as well as assisting guests with various questions and concerns.

COMPANY BENEFITS:

• Other Elective Coverages: Pet Insurance, Short & Long Term Disability, AD&D, Hospital Indemnity, Critical Illness, Accident Injury, Life Insurance
• HSA/FSA
• EAP - Employee Assistance Program (Free Mental Health, Financial & Legal Counseling)
• 401K with Company Match
• PTO
• Heavily Discounted Hospitality Stays & the Company Perks Website
• Tuition Assistance
• Company Appreciation Platforms & Innovation Contests
• Growth Opportunities & Stability
• Excellent Company Culture

Shift: 2pm-10:30PM Flexibility with open availability, willingness to work OT.

ESSENTIAL DUTIES AND TASKS:

• Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves, and folio adjustments as necessary. Creates and issues keys while ensuring the safety and security of all owners and guests. Calculates visit costs, verifies customers' credit, and establishes how the customer will pay for the accommodation
• Ensures that each interaction exceeds the expectations of our owners and guests. Is a visible resource to all partners and demonstrates a sense of urgency in responding to any requests for assistance. Answers all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies need and reacts accordingly. Recognizes and initiates solutions to any concerns to the owners’ and guests’ satisfaction
• Maintains and is responsible for a house bank, performs end-of-day reporting of receipts
• Communicates with housekeeping, as appropriate, to expedite the cleaning of the units for on-property guests
• Performs duties with minimal supervision. Is flexible to work outside the normal business hours when necessary to ensure smooth and successful completion of tasks. Willingly performs other duties as assigned by supervisor and/or management

QUALIFICATIONS:

• Ability to be self-directed with attention to detail and be skilled in conflict/problem resolution skills
• Must possess the ability to provide a high level of professional service consistently
• Ability to work as part of a team and individually
• Must have prior experience in a fast-paced and moderate to high-stress environment
• Must have strong written and verbal communication skills
• Prior working knowledge of Timeshare Ware Reservation System a plus
• Must be able to speak and understand English fluently
• Must be able to establish and foster positive relationships with owners, guests, and coworkers
• Prior experience in cash handling required
• Proficiency in Microsoft Word, Excel, and other required applications
• Strong work ethic, high energy level, and positive attitude

KNOWLEDGE, SKILLS AND ABILITIES:

• A commitment to providing outstanding customer services
• Knowledge of Microsoft Office Suite
• Able to acquire a clear understanding of timeshare ware applications
• Basic knowledge of hardware and peripheral devices required to perform the job
• Ability to establish and maintain effective working relationships with co-workers and leaders
• Strong problem-solving skills
• Capable of seeing a task through to completion
• Strong organizational skills
• Excellent verbal and written communication skills. Fluent in the English language

EDUCATION and/or EXPERIENCE

• High School Diploma or GED equivalent or an equivalent combination of training, education and experience
• Previous experience working in a Resort Front Office environment, including previous work in a customer service capacity, is preferred

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate about life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

#INDRO1

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.