Front Desk Specialist-Holiday Hills Resort

Holiday Inn Club Vacations Incorporated; Branson (MO); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Excellent Company Culture

EAP - Employee Assistance Program

401K with Company Match

Plenty of PTO

Tuition Assistance

Growth Opportunities & Stability

Discounted hotel stays

Job summary

Holiday Hills Resort in Branson, MO is hiring a Front Desk Specialist. You will be the first point of contact for guests, handling check-ins/outs, folio posting, cash handling, and room assignments.

You will support the marketing team during check-in and ensure smooth Wi-Fi access and tech support at the front desk. The role requires a minimum of high school education, at least one year of customer service experience, and strong English communication.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience, preferably in resort/hotel.
• Fluent in English; strong communication skills.
• Proficient with Microsoft Office.
• Ability to handle folio transactions and check-in/check-out processes.

Responsibilities

• Facilitates guest check-in and check-out experiences, handling complex tasks as needed.
• Answer inquiries and escalate to appropriate resort staff for assistance.
• Maintain a house bank, daily receipts, and cash handling.
• Print, review, and print daily reports; support room assignments as needed.
• Assist guests with various questions and concerns and coordinate with other departments.

Skills

Customer service

Communication skills

Microsoft Office

Timeshare software

Hardware basics

Team collaboration

Problem solving

Organizational skills

English fluency

Professional appearance

Education

High School Diploma or GED

Tools

Timeshare software

Microsoft Office

Job description

Front Desk Specialist-Holiday Hills Resort

Job Category: Resort Operations

Locations

Showing 1 location

Holiday Hills Resort
Branson, MO 65616, USA

Description

COMPANY BENEFITS

• Excellent Company Culture
• EAP - Employee Assistance Program
• 401K with Company Match
• EAP-Employee Assistance Program
• Plenty of PTO
• Heavily Discounted Hospitality Stays & the Company Perks Website
• Tuition Assistance
• Growth Opportunities & Stability

Shift: Weekends and holidays are required. Mid and evening shifts.

The Front Desk Specialist will serve as the front-of-the-house liaison to facilitate an exceptional guest experience. This individual will serve as the primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check-out processes. Additionally, the Specialist will run, review, and print reports to complete daily assignments. The Front Desk Specialist will support the Marketing Face-to-Face team during the check-in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume a position of a technical and service expert in regard to business center and resort Wi‑Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control, as well as assisting guests with various questions and concerns.

ESSENTIAL DUTIES AND TASKS

• Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves, and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests. Communicates with Housekeeping, Maintenance, and Custodian as appropriate to expedite the cleaning of units, repairs, and other requests.
• Ensures that each interaction exceeds the expectations of our owners and guests. Answer all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly, recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction.
• Maintains and is responsible for a house bank, performs end-of-day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customers’ credit, and establishes how the customer will pay for the accommodation.
• Performs other duties as assigned.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED
• Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel

QUALIFICATIONS

• A commitment to providing outstanding customer service
• Knowledge of Microsoft Office Suite
• Able to acquire a clear understanding of timeshare ware applications
• Basic knowledge of hardware and peripheral devices is required to perform the job
• Ability to establish and maintain effective working relationships with co-workers and leaders
• Strong problem-solving skills
• Capable of seeing a task through to completion
• Strong organizational skills
• Excellent verbal and written communication skills.
• Fluent in the English language
• Demonstrates a professional business appearance and upbeat, pleasant personality

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.