Front Desk Specialist / Customer Service Representative (CSR)

ZipRecruiter; Plymouth (MA); On-site; USD 10,000 - 60,000; Full time

Job description

Job DescriptionJob Description

Are you an dedicated, hard working person looking for a job that utilizesyour exceptional office skills?

Our Front Desk Specialist / Customer Service Representative (CSR) is the first point of contact for our customers. In this position, you are responsible for working both independently, and with your coworkers, to fulfill customer requests timely and accurately. You will be completing shipping and receiving paperwork, maintaining inventory records, and processing billing.Travel between our Plymouth and Oostburg locations will be required as needed.

Duties and Responsibilities

• Receive, prioritize, and respond timely to customer inquiries via phone and email
• Accurately manage inbound and outbound customer inventory
• Schedule shipping and receiving appointments
• Facilitate, analyze, and resolve customer issues
• Maintain inventory integrity with any transactions performed
• Work closely with warehouse staff to accomplish the workload, truck turn times, and troubleshoot/resolve issues
• Responsible for data entry and file management
• Provide backup support for coworkers
• Other tasks as assigned

Teamwork and Collaboration.Able and willing to work independently, as well as with others, both in the office and in the warehouse.

Leadership. Acts with integrity. Treats others with dignity and respect. Delivers on commitments and deadlines and holds others accountable for the same.

Communication.Effectively communicates with all levels of the organization. Demonstrates excellent presentation, oral, and written communication skills. Executes outstanding customer communication and relationship building techniques.

Required Skills:

• Follows written procedures, work instructions, and directions provided by management
• Proficient in MS Office and Outlook
• Ability to build relationships with clients and co-workers
• Strong work ethic, organizational and time management skills
• Focus on thoroughness and attention to detail
• Work independently and make knowledgeable decisions
• Ability to juggle multiple projects or tasks at once and be prepared to take on something new with only a moment's notice.
• Professional and mature attitude, showing consideration and respect for all coworkers, both in the office and the warehouse.

Required Experience:

• Previous office work experience, preferably in a customer service environment

Physical Demands and Work Environment:

• Fast paced office with interruptions
• Punctuality, attendance, and dedication to get the job done

Other Responsibilities.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What you’ll get:

• A company that prides themselves on accuracy, quality, and doing the right thing
• A comfortable and professional work atmosphere
• The opportunity to make a difference in the life of our customers
• Variety in your work day
• Competitive wage and opportunity for bonuses
• Full benefit package