Front Desk Specialist – Boston Downtown Hotel

Colwen Management Inc; Boston, Northern (MA, KY); On-site; USD 66,125,000 - 74,390,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Accounts

Supplemental Insurance

Paid Time Off

Employee Assistance Program

401K Plan

Hotel Discount Travel Program

Associate Discounts

Training and Development Programs

Job summary

AC Hotel Boston Downtown is seeking a Front Desk Associate to welcome guests, process registrations and reservations, and provide information about the hotel and local area. You will handle check-in/out, assist guests, and ensure a smooth hospitality experience.

The role requires a customer-service mindset, strong communication skills, and the ability to work nights, weekends, and holidays on a 7-day rotation. Benefits are included as described by Colwen.

Qualifications

• One year of related experience, hotel preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills; ability to deal with difficult guests.
• Familiarity with local area; ability to provide directions and maps.

Responsibilities

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service.
• Process guest check-in and assign rooms; ensure timely checkout.
• Coordinate with Housekeeping to track room readiness and guest requests.
• Maintain knowledge of hotel policies, rates, discounts, and events.
• Adhere to all Colwen and brand standards and protect key controls.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Interpersonal skills

Microsoft Office

Tools

Microsoft Office Suite

Job description

AC Hotel Boston Downtown is seeking a Front Desk Associate to welcome guests, process registrations and reservations, and provide information about the hotel and local area. You will handle check-in/out, assist guests, and ensure a smooth hospitality experience.

The role requires a customer-service mindset, strong communication skills, and the ability to work nights, weekends, and holidays on a 7-day rotation. Benefits are included as described by Colwen.