Front Desk Specialist

Paycom - ATS; New York (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k) company contribution

Paid time off

Medical, dental, and vision coverage

Life Insurance and AD&D

Flexible Spending Accounts (FSAs)

Job summary

Physician Affiliate Group of New York (PAGNY) is seeking a Front Desk Specialist to join our in-office administration team. This role requires in-person work five days a week in New York, handling visitor greetings, phone duties, and general clerical tasks to support staff and operations.

The ideal candidate has an Associate degree or 1–3 years in a similar role (or 5+ years of equivalent experience), proficiency in Microsoft Office, and strong customer service and communication skills.

Qualifications

• Associate degree in a related field.
• 1–3 years in a similar role or 5+ years of equivalent experience.
• Proficient with Microsoft Office Suite (Excel, Word, Outlook).

Responsibilities

• Greet visitors and employees with a professional demeanor.
• Provide excellent customer service to PAGNY staff and visitors.
• Maintain conference room calendars and coordinate meeting logistics.
• Answer telephones, screen calls, and direct inquiries.
• Prepare invoices and expense reports accurately.
• Handle mail and deliveries, and assist with correspondence.
• Monitor office equipment and maintain supplies.
• Assist with scheduling meetings and catering requests.
• Keep reception areas tidy and organized; provide coverage as needed.

Skills

Customer service experience

Attention to detail

Interpersonal skills

Prioritization

Education

Associate degree

1–3 years in similar role OR 5+ years experience

Tools

Microsoft Office Suite

Job description

Physician Affiliate Group of New York (PAGNY), a tax-exempt organization affiliated with NYC Health + Hospitals, is one of the largest physician groups in New York State and directly employs nearly 4,000 physicians and allied health professionals who serve seven of New York City’s public hospitals, numerous public health community-based practices, and the city’s Correctional Health Service.The mission of NYC Health + Hospitals is to extend equally to all New Yorkers, regardless of the ability to pay, comprehensive health services of the highest quality in an atmosphere of humane care, dignity, and respect. Their Values are built on a foundation of social and racial equity and has established the ICARE standards for all staff.NYC Health + Hospitals is the nation’s largest municipal health care delivery system in the United States. Dedicated to providing the highest quality health care services to all New Yorkers with compassion, dignity and respect, and regardless of immigration status or ability to pay.The Front Desk Specialist is an integral part of the Administration support staff personnel and is responsible for all aspects of administrative support and for providing general assistance to visitors and staff in the office.Opportunity Details:Greet all visitors and employees.Providing excellent customer service to all PAGNY employees.Interact with clients, co-workers, and the general public in a professional and effective manner.Maintains conference rooms calendars and prioritizes meeting requests and travel logistics.Answers telephones, screens, and direct calls.Prepares and submits complete and accurate invoices and expense reports.Prepares correspondence and documents.Reception and sorting of mail and deliveries.Monitors and maintains office equipment and office supplies.Assists with scheduling meetings, conference calls, catering requests, etc.Tidy and maintain conference rooms, reception area, and pantries.Provide general administrative and clerical support.Proactive and able to work independently.Provide coverage as needed for other support staff members.5 days in office required. Not a remote opportunity.Associate Degree and 1-3 years in a similar role required; or 5 years or more of equivalent experienceProficient use of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)Attention and detail orientatedCustomer service experienceWorks well under pressureAbility to prioritize tasksExcellent interpersonal and communication skillsBenefits include:401(k) Company Contribution (subject to IRS contribution limits):Employees are immediately vested in a 3% company contribution of base earnings. No employee match is required.After one year of service, employees receive an additional 7% company contribution of base earnings. No employee match is required.Generous Annual Paid Time Off (PTO): Vacation and Holiday.Medical, Prescription, and Dental Coverage: Top-tier plans with employee contributions significantly below market rates.Life Insurance and Accidental Death and Dismemberment (AD&D) Coverage: Equal to 3x your salary (up to a maximum of $250,000) provided at no cost to you.Additional employee-paid Voluntary Life and AD&D coverage is available for you and your family.Healthcare and Dependent Care Flexible Spending Accounts (FSAs).Pre-tax employee-paid contributions for commuting expenses.Annual Salary range - $45,000* - $55,000*Physician Affiliate Group of New York, P.C. (PAGNY) mission is to provide accountable, responsive, quality care with the highest degree of sensitivity to the needs of the diverse population that lives in our New York community. PAGNY is one of the largest physician groups in the country and directly employs nearly 4,000 physicians and allied health professionals who provide services to NYC Health + Hospitals, the largest municipal health care system in the nation serving more than a million New Yorkers annually. Our providers are highly skilled professionals with outstanding credentials who deliver the highest level of quality healthcare to patients throughout New York City.Physician Affiliate Group of New York, P.C. (PAGNY) is an equal opportunity employer committed to equitable hiring practices and a supportive workplace. All candidates are considered based on their individual qualifications, potential, and experience. To learn more about our culture and ongoing workplace practices, please visit our Workplace Culture | PAGNY page.*Salary Disclosure Information:The salary listed for this position complies with New York City's Salary Transparency Law for Job Advertisements. The salary applies specifically to the position being advertised and does not include benefits. Actual total compensation may vary based on factors such as experience, skills, qualifications, historical performance, and other relevant criteria.