Front Desk Specialist

Parx Casino; Bensalem Township (Bucks County); Presencial; USD 32.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision

Paid Time Off

401K match

Disability insurance

Employee dining room

Free uniforms

Parking

Charitable match

Assistance fund

Tuition reimbursement

Appreciation events

Company swag

Descripción de la vacante

Parx Casino is seeking a Front Desk Specialist to warmly welcome guests, manage check-ins/outs, and handle all reservations. You will guide guests through available amenities, promotions, and events while ensuring exceptional service standards throughout their stay.

Ideal candidates have a High School diploma, experience at a front desk or receptionist role, and proficiency with hotel reservation software and travel planning websites.

Formación

• High School Diploma or GED required.
• Experience as a Front Desk Specialist, Receptionist or equivalent role preferred.
• Familiar with hotel reservation software.
• Understanding of travel planning websites.
• Able to identify and address guest concerns and expectations.
• Excellent communication and organizational skills.
• Able to work all shifts, including weekends/holidays.
• Knowledge of federal, state, and local laws.

Responsabilidades

• Greet guests on arrival and manage check-in/check-out to uphold service standards.
• Manage online, phone, and in-person room reservations.
• Explain hotel amenities and local area activities to guests.
• Provide information about hotel promotions and events.
• Address guest complaints in a friendly, timely, and professional manner.
• Coordinate with housekeeping to ensure rooms meet standards and guest needs.
• Arrange personalized services for VIP guests and confirm group reservations.
• Promote additional services when appropriate and maintain bookings/payments records.
• Performs other duties as assigned.

Conocimientos

Front desk ops

Guest services

Reservations software

Customer service

Communication skills

Educación

High School Diploma or GED

Herramientas

Hotel reservation software

Descripción del empleo

• Click on the \"Tools\" menu Opera.


• Click Preferences...


• Click OK.


• Click Tools on the toolbar or the menu icon


• Select Options


• Click the Privacy tab


• Under History, select Firefox will: Use custom settings for history


• Enter the website's address greenracing.atsondemand.com


• Click Allow, click Close, and click OK


• Select the Safari drop down


• Select Preferences


• Go to the Privacy tab


• Close the window


• Go to the Tools menu (gear icon)


• Select Internet Options


• Click the Privacy tab


• Click Sites button


• Enter the website's address - greenracing.atsondemand.com


• Click Allow, click OK, and click OK again


• Open Microsoft Edge app.


• Click on the More actions button in the top right corner and select Settings.


• Scroll down the settings and click on View advanced settings button.


• Close and reopen Microsoft Edge.


• Click the Customize and control icon in the top right


• Select Settings


• Select Show advanced settings


• Under Privacy, click on Content settings


• Enter the website's address greenracing.atsondemand.com and select Allow


• Click Done

Responsible for managing reservations, ensuring that guests havea positive experience.

• Welcome guests upon arrival and perform all duties associatedwith their check in/ check out to ensure excellent servicestandards are met.


• Manages online, phone and in-person room reservations.


• Welcome guests upon their arrival, checks them in, issues roomkeys and explains all amenities as well as things to do in thearea. Takes and processes payments from guests.


• Provides information about the hotel, as well as all Companypromotions and events.


• Respond to guest complaints in a friendly, timely andprofessional manner.


• Works with housekeeping staff to ensure that all rooms areclean and meet hotel standards and accommodate any special needsfrom guests.


• Confirms group reservations and arranges personalized servicesfor VIP guests.


• Promotes additional services, when appropriate.


• Maintains updated records of bookings and payments.


• Performs all other duties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain adrug-free workplace and perform pre-employment substance abuse testing.

Experience and Skills

• High School Diploma or G.E.D. required.


• Experience as a Front Desk Specialist, Receptionist orequivalent role preferred.


• Must be familiar with hotel reservation software.


• Must have an understanding of travel planning websites.


• Must be able to identify and address guest concerns andexpectations.


• Must have excellent communication and organizational skills.


• Must be able to work all shifts, and weekends/holidays as required.


• Must be knowledgeable of federal, state, and local laws.

CompanyBenefits include (please note that some are reserved for Full Time TeamMembers only)

Medical/Dental/Vision after 90 days of continuous full time service

Paid Time off (Vacation, Sick, Holidays)

401K with partial company match(after 6 months of employment –both FT and PT)

Short and Long Term Disability (after a qualifying period)

Employee Dining Room

Free Uniforms and Parking

Bright Funds Charitable Match program

Team Member Assistance Fund

Tuition Reimbursement

Appreciationand CelebrationEvents

Fun Company Swag

This is not a comprehensive list of benefits offered.