Front Desk Sales Associate

Gold's Gyms Of The Carolinas; Fuquay-Varina (NC); On-site; USD 1,653,000 - 2,204,000; Full time

Benefits offered by this job

Certification Discounts

Commission & Bonus

Free Gym Membership

Employee Discount 20%

401k

Growth Opportunities

Job summary

Gold's Gyms Of The Carolinas is seeking a Front Desk Associate to warmly greet members, guests, and staff, manage front door access, and handle routine administrative duties under the supervision of the Gym General Manager or Operations Supervisor.

The role emphasizes customer service, front desk security, accurate check-ins, and professional handling of inquiries. A friendly, professional presence and reliable team participation are essential for daily operations.

Responsibilities

• Greet members and guests as they arrive and direct them accordingly.
• Provide security and control at the front door and retail area.
• Check-in members using proper procedures.
• Monitor check-ins and notify supervisor of delinquent accounts.
• Register guests and direct them to the correct fitness consultant.
• Answer phones professionally and take messages with caller details.
• Log inquiries and follow up to ensure appointments are booked properly.
• Maintain neat appearance and wear uniform with nametag.
• Distribute keys, towels, and materials as needed.
• Process retail and concession sales.
• Attend staff meetings and participate in gym walks and opening/closing routines.
• Report safety concerns and incidents to management.

Job description

Overview

The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by the Gym General Manager or Operations Supervisor.

Benefits

• Discounts on Certifications
• Commission & Bonus Structure
• Free Gold's Gym Membership to our locations
• 20% Employee Discount on clothing and products
• 401k
• Growth Opportunities Across Our Expanding Gold's Gym Network

RELOCATION ASSISTANCE IS NOT PROVIDED

Responsibilities

• Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
• Provides security and control to the front door and retail area of the facility.
• Personally, checks each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor.
• Register all guests into the gym using proper registration procedures.
• Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
• Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
• Addresses caller’s requests and/or takes appropriate messages noting caller’s name.
• Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants.
• Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.
• Responds immediately to member requests, inquiries and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distributes keys, towels and other materials as needed.
• Processes retail and concession sales.
• Attends all staff meetings as directed.
• Responsible for gym walk-thru as designated in walk-thru log.
• Follow proper opening and closing procedures as instructed in the FDA training manual.
• Logs all maintenance concerns that are reported.
• Follows and reports any safety concerns.
• Notifies management of gym incidents that requires incident reports.