Front Desk Sales and Smoothie Bar Associate

Gold's Gym; Florida; Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Discounts on Certifications

Commission & Bonus Structure

Free Gold's Gym Membership

20% Employee Discount on clothing and

401k

Growth Opportunities Across Our Expans

Résumé du poste

Gold's Gym is hiring a Front Desk Associate to greet members, manage check-ins, answer phones, and direct guests to the right staff. You will handle retail transactions, maintain front-desk organization, and support daily operations with a professional demeanor.

Qualifications include a high school diploma, strong customer service, and solid communication skills. The role requires flexible scheduling, ability to lift 25 lbs, and basic math and computer literacy.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills are required.
• Ability to communicate effectively with both staff and members.
• Ability to communicate effectively verbally, non-verbally and in writing is required
• Understanding of basic accounting principles is required.
• Understanding of basic cash processing procedures is required.
• Functional computer skills are required.
• Ability to multi-task.
• Must be able to work a flexible work schedule to include holidays and weekends.
• Must be able to lift 25lbs repeatedly and stand for extended periods of time
• Uphold Gold’s Gym Vision, Mission, Values and code of conduct

Responsabilités

• Greet members and guests promptly using the proper greeting for time of day.
• Provide security and control to the front door and retail area.
• Check members in using proper procedures.
• Monitor check-ins and notify supervisor of delinquent accounts.
• Register guests into the gym.
• Direct guests to the appropriate fitness consultant.
• Answer phones promptly and professionally.
• Take messages and log inquiries.
• Ensure proper registration of telephone inquiries.
• Follow up on inquiries to ensure appointments are booked.
• Respond to member requests and concerns quickly.
• Maintain neat appearance and wear uniform with nametag.
• Distribute keys, towels and materials as needed.
• Process retail and concession sales.
• Attend staff meetings as directed.
• Complete gym walk-throughs and reports.
• Follow opening/closing procedures as trained.
• Log maintenance concerns and safety issues.
• Notify management of incidents requiring reports.
• Work scheduled hours and adhere to attendance policies.
• Assist with light cleaning and restocking as needed.
• Operate smoothie machines and related tools.
• Keep smoothie bar area clean and organized.
• Maintain inventory and restock supplies.
• Follow health and safety guidelines for food handling and preparation.
• Provide excellent customer service by addressing inquiries promptly

Connaissances

Customer service

Communication skills

Cash handling

Basic accounting

Computer skills

Multitasking

Flexible schedule

Physical ability

Formation

High school diploma

Description du poste

Overview

The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by the Gym General Manager or Operations Supervisor.

Benefits

• Discounts on Certifications
• Commission & Bonus Structure
• Free Gold's Gym Membership to our locations
• 20% Employee Discount on clothing and products
• 401k
• Growth Opportunities Across Our Expanding Gold's Gym Network

RELOCATION ASSISTANCE IS NOT PROVIDED

Responsibilities

• Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
• Provides security and control to the front door and retail area of the facility.
• Personally, checks each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor.
• Register all guests into the gym using proper registration procedures.
• Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
• Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
• Addresses caller’s requests and/or takes appropriate messages noting caller’s name.
• Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants.
• Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.
• Responds immediately to member requests, inquiries and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distributes keys, towels and other materials as needed.
• Processes retail and concession sales.
• Attends all staff meetings as directed.
• Responsible for gym walk-through as designated in walk-through log.
• Follow proper opening and closing procedures as instructed in the FDA training manual.
• Logs all maintenance concerns that are reported.
• Follows and reports any safety concerns.
• Notifies management of gym incidents that requires incident reports.
• Works when scheduled and adheres to company attendance policies.
• Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor to include but not limited to light cleaning and picking up of weights.
• Operate Smoothie machines, fruits, and other beverage related tools
• Ensure the cleanliness and organization of the smoothie bar area
• Maintain inventory of supplies and restock as needed
• Follow health and safety guidelines for food handling and preparation
• Provide excellent customer service by addressing customer inquiries and concerns promptly

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills are required.
• Ability to communicate effectively with both staff and members.
• Ability to communicate effectively verbally, non-verbally and in writing is required
• Understanding of basic accounting principles is required.
• Understanding of basic cash processing procedures is required.
• Functional computer skills are required.
• Ability to multi-task.
• Must be able to work a flexible work schedule to include holidays and weekends.
• Must be able to lift 25lbs repeatedly and stand for extended periods of time
• Uphold Gold’s Gym Vision, Mission, Values and code of conduct

Gold's Gym complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources- [e-mail]

Gold’s Gym is growing and looking for new team members to help us redefine strength. We’ll challenge your skills, talents and abilities and reward your every success.