Front Desk Safety Associate - 10999

Coloradocoalition; Denver (CO); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Flexible spending accounts

Life and AD&D insurance

Employee Assistance Program

403(b) retirement savings matching

Paid time off

Job summary

The Colorado Coalition for the Homeless seeks a Front Desk Safety Attendant to greet visitors, answer the phone, screen clients, and coordinate front desk operations.

This role focuses on de-escalation and trauma-informed safety, maintaining a secure environment while collaborating with staff and external agencies as needed.

Qualifications include a high school diploma, CPR/First Aid within 90 days, and strong customer service; health, dental, vision, and retirement benefits are provided.

Qualifications

• High School diploma or equivalent is required or preferred.
• CPR/First Aid Certification required within 90 days of employment.
• Experience in customer service preferred, especially in human services environments.
• Proven ability to maintain professionalism and confidentiality in a trauma-informed setting.

Responsibilities

• Answer the office phone and greet visitors at the front desk.
• Screen, direct, and assist clients, vendors, contractors and others who approach the desk.
• Maintain safety of clients, staff, visitors, and property; de-escalate when necessary.
• Keep the front desk area clean and organized and report incidents to management.
• Monitor building entry/exit points and control access as required.
• Provide support in crisis situations while adhering to trauma-informed principles.

Skills

Customer service

Crisis de-escalation

Team collaboration

Communication

Education

High School diploma or equivalent

CPR/First Aid Certification

Tools

Onesite

Job description

This position will be posted for a minimum of 5 days

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service:

We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by:

• Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
• Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.
• Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
• Achieving excellence through continuous quality assurance, innovation and professional development.
• Using resources judiciously and effectively.

The Front Desk Safety Attendant position will be required to answer the office phone, meet, greet, screen, direct, and address the myriad needs of customer, clients, vendors, contractors, delivery people, and others who approach the front desk throughout the day. Further, they are responsible for ensuring the safety of clients, staff, vendors, volunteers, and other visitors at their assigned location. This role focuses on de-escalation, crisis prevention, and maintaining a trauma-informed approach to safety while promoting a secure environment. This role is not an extension of law enforcement but serve as proactive safety professionals in a supportive capacity.

The safety function at the Coalition is not an extension of a law enforcement agency and should not act as such. While cooperation with such agencies is encouraged, Coalition safety associates are not empowered to detain persons unless an illegal act has occurred on Coalition property. The safety function is not a transportation/escort service for other agencies and safety staff should not use Coalition vehicles for such transportation.

• Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business and/or role.
• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.

The effective date for your benefits will be the first of the month following your date of hire.

• Monitors building entry/exit points.
• Controls residents, visitors, applicants, and vendor’s access into the building.
• Utilize customer service skills.
• Keep work area clean and organized throughout entire shift.
• Communicate in writing to building management and staff issues concerning events that took place during your shift;Including but not limited to issues/concerns related to security, maintenance, visitors and resident’s behavior.
• Responsible for supervising the building when management is not available or not on duty.
• Remain at the front desk location at all times, unless specific resident or staff requires your absence from front desk location.
• Act as a representative of the company at all times.
• Maintain key control at all times.
• Comply with all Fair Housing laws.
• Assess and make recommendations to management regarding training needs.
• Maintains a work environment that is marked by respect for others; that values inclusiveness and builds workforce diversity; and that fosters cooperation and teamwork.
• Help maintain property management software (Onesite) as directed by property manager.
• Conduct regular inspections of the location to ensure a safe environment.
• Assist staff in assessing potentially dangerous situations and intervene as necessary to prevent escalation.
• Monitor and ensure compliance with CCH safety procedures.
• Provide assistance in crisis situations requiring physical intervention while adhering to trauma-informed principles.
• Collaborate with law enforcement agencies and emergency healthcare personnel as needed.
• Document and submit reports on all incidents involving physical intervention.
• Maintain a respectful, inclusive, and team-oriented work environment.
• Participate in and apply knowledge from ongoing safety and de-escalation training.
• Perform additional duties as assigned.

Job Competencies

• Sound critical thinking and decision-making skills.

• Consistently superb customer service skills; excellent interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence.

• Ability to work in a collaborative manner as a member of a site team.

• Relate professionally with vendors, contractors, staff, co-workers, residents, visitors; Communicate effectively with people from diverse backgrounds.

Experience

• Experience working with individuals experiencing homelessness or in a direct human services role preferred.
• Relevant experience in customer service.

Education

• High School diploma or equivalent
• Relevant experience in customer service may substitute for formal education.
• CPR/First Aid Certification required within 90 days of employment.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We offer a full suite of benefits for our eligible employees and their dependents. We’re proud to offer same-and opposite-sex domestic partner coverage.

• Health Insurance - HMO or PPO
• Dental plans, vision insurance, flexible spending accounts, supplemental life insurance
• Company paid basic life and AD&D insurance coverage, Employee Assistance Program, 403(b) retirement savings matching,
• Extensive paid time-off, including holidays, sick leave, and vacation

The effective date for your benefits will be the first of the month following your date of hire.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.