Front Desk Representative Resort Tower

Wynn Las Vegas; Carthage (MO); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Guest Service Representative to manage front desk operations, ensuring guest satisfaction and adherence to company standards. The role requires strong customer service skills and experience in a similar position. Join a diverse team committed to excellence and inclusivity.

Qualifications

• Two years of customer service experience.
• Minimum of one year front desk experience or equivalent position.

Responsibilities

• Checking in/out guests.
• Monitoring front desk phone center.
• Resolving guest issues within limits of authority.

Skills

Customer Service

Education

High school diploma or equivalent

Job description

Job Description

The Guest Service Representative is responsible for all duties surrounding the Front Desk, including:

1. Checking in/out guests
2. Monitoring front desk phone center
3. Revising in-house reservations
4. Performing cashiering functions
5. Resolving guest issues within limits of authority
6. Coordinating guest wishes with concierge
7. Adhering to Wynn Standards/Core Values and all policies and procedures

Qualifications:

• High school diploma or equivalent required
• Two years of customer service experience
• Minimum of one year front desk experience or equivalent position

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. Confidentiality is maintained according to EEO guidelines.