Front Desk Representative Tower SuitesVIP

Wynn Las Vegas; Carthage (MO); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Guest Service Representative to manage front desk operations, ensure guest satisfaction, and adhere to company standards. This role requires strong customer service skills and front desk experience.

Qualifications

• Two years of customer service experience.
• Minimum of one year front desk experience.

Responsibilities

• Checking in/out guests.
• Monitoring front desk phone center.
• Resolving guest issues within limits of authority.

Skills

Customer Service

Education

High school diploma or equivalent

Job description

Job Description

The Guest Service Representative is responsible for all duties surrounding the Front Desk, including:

1. Checking in/out guests
2. Monitoring front desk phone center
3. Revising in-house reservations
4. Performing cashiering functions
5. Resolving guest issues within limits of authority
6. Coordinating guest wishes with concierge
7. Adhering to Wynn Standards/Core Values and all policies and procedures

Qualifications:

• High school diploma or equivalent required
• Two years of customer service experience
• Minimum of one year front desk experience or equivalent position

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture. We do not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws, in accordance with EEO guidelines.