Front Desk Representative - Palm Harbor

Florida Orthopaedic Institute; Dunedin (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare organization is seeking a Front Desk Representative for its Palm Harbor location. In this full-time, entry-level role, you will be responsible for greeting patients, managing check-in processes, and verifying insurance information. The ideal candidate will have a high school diploma and experience in a medical setting, providing excellent customer service in a fast-paced environment.

Qualifications

• 2 years experience in a medical environment.
• Entry level position.

Responsibilities

• Greet patients upon arrival and assist with check-in processes.
• Verify and update patient information in the Athena system.
• Collect co-pays and ensure paperwork is prepared for the next day.

Skills

Customer Service

Attention to Detail

Communication

Education

High School Diploma

Job description

Join to apply for the Front Desk Representative - Palm Harbor role at Florida Orthopaedic Institute

Qualifications: High School Diploma. 2 years experience in a medical environment.

Key Responsibilities:

1. Ensuring the office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign-in sheets are placed in clipboards on the front desk counter.
2. Greeting patients upon arrival with a smile, introducing yourself, and welcoming new patients to our practice.
3. Informing patients of any delays in clinic/wait times.
4. Providing patients with the intake tablet and instructions on how to use it.
5. Assisting patients having difficulty using the tablet.
6. Ensuring patients have completed all required intake information.
7. Obtaining and verifying that the patient’s photo ID and insurance cards match the information in the Athena system. Scanning new insurance cards and emailing updates to the Benefit Department.
8. Verifying a valid authorization is present in the patient’s Athena account.
9. Ensuring insurance benefits have been verified within the past 90 days.
10. Collecting co-pays, deductibles, co-insurance, and outstanding balances.
11. Informing patients of the credit card on file process and obtaining signed agreements.
12. Starting the check-in process in Athena.
13. Printing financial agreements or advanced beneficiary notices and obtaining patient signatures.
14. Uploading outside patient imaging CDs into Medview PAC system.
15. Preparing paperwork for the next day’s clinic.
16. Scheduling follow-up appointments for patients.
17. Completing end-of-day batches.
18. Processing disability form payments as required.
19. Scanning daily batches and forwarding documents for scanning to Patient Records.
20. Ensuring clinics run smoothly by reporting issues to Zone Lead or Supervisor.
21. Performing all other duties as assigned.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitals and Health Care

This job posting is active and available.