Front Desk Representative - North Tampa

Florida-Orthopaedic-Institute; Florida; On-site; USD 25,000 - 28,000; Full time

Job summary

Florida-Orthopaedic-Institute is seeking a Front Desk Representative to manage the check-in/check-out process, collect co-pays, and maintain patient flow with excellent customer service. The role requires verifying IDs and insurance, handling intake via tablets, and coordinating with Benefit and Patient Records teams.

Responsibilities include greeting patients, informing them of delays, scanning cards, and ensuring all forms are completed.

Qualifications

• High School Diploma is required.
• 2 years of experience in a medical environment preferred.
• Excellent customer service and communication skills.
• Must be organized and able to multitask.
• Must be able to work a flexible schedule, with hours varying based on business needs.

Responsibilities

• Ensure front desk is prepared for patient check-in/out, including signaling readiness and sign-in sheets.
• Greet patients upon arrival and welcome new patients to the practice.
• Inform patients of delays and update them on wait times.
• Provide intake tablet and instructions, assist patients with using the tablet.
• Verify patient identification and insurance cards against Athena records; scan new cards and inform Benefit Department of changes.
• Verify a valid authorization and benefits in Athena within the past 90 days.
• Collect co-pays, deductibles, and outstanding balances; explain credit card on file process and obtain signed agreements.
• Begin check-in in Athena; print and sign financial agreements and ABNs as needed.
• Upload imaging CDs to Medview PACs and prepare paperwork for next day’s clinic.
• Schedule follow-up appointments and complete end-of-day batches.
• Process disability form payments and forward documents to Patient Records.

Skills

Customer service

Communication

Organized

Multitasking

Flexibility

Education

High School Diploma

Job description

• Pay or shift range: $18 USD to $20 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Position Summary: The Front Desk Representative is responsible for ensuring all aspects of the check-in & check-out process are handled in an organized and efficient manner including collecting co-pays and patient balances, obtaining credit card on file agreements, preparing paperwork at the start and end of the clinic days to allow for a smooth patient flow while providing excellent customer service.
Compensation:

• $18 - $20 per hour

Key Responsibilities

• Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign in sheets are placed in clipboards on the front desk counter.
• Greeting patients upon arrival by smiling, introducing yourself to the and welcoming new patients to our practice.
• Informing patients of any delays in clinic/wait times.
• Providing patient with the intake tablet and instructions on how to use the tablet.
• Assist patients having difficulty using the tablet.
• Ensuring the patients have completed all the required intake information.
• Obtain and ensure the patients photo identification and insurance card(s) match the information in the patients Athena account. Scan any new insurances insurance cards and email Benefit Department with any changes.
• Verifying a valid authorization is present in the patients account in Athena.
• Ensuring the patients insurance benefits have been verified within the past 90 days.
• Collecting all co-pays, deductibles, co-insurance, and outstanding patient balances.
• Inform patients of credit card on file process and obtain signed agreements.
• Begin check in process in Athena.
• Print any financial agreements or advanced beneficiary notices and obtain patients signature.
• Upload any outside patients imaging cds into Medview PACs system.
• Preparing all paperwork for next days clinic.
• Schedule patients follow up appointments
• Complete end of day batches.
• Process any required disability form payments.
• Scan daily batches in Z drive and forward any documents for scanning to Patient Records.
• Ensuring clinics run smoothly by informing Zone Lead or Supervisor of any problems or issues to ensure they are quickly resolved.
• Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
• All other duties as assigned.

About You

• High School Diploma
• 2 years experience in a medical environment
• Excellent customer service and communication skills.
• Must be organized and able to multitask
• Must be able to work a flexible schedule, with hours varying based on business needs.

We'd Love It If You Also Had

• 2 years experience in Ortho
• Spanish Bi-Lingual a Plus!

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.