Front Desk Representative - Citrus Park

Florida-Orthopaedic-Institute; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Florida Orthopaedic Institute in Tampa, FL is seeking a Front Desk Representative to manage the check-in and check-out process, collect co-pays, obtain credit card on file, and prepare daily paperwork to ensure smooth patient flow and exceptional customer service.

You will greet patients, verify demographic and insurance information in Athena, schedule follow-ups, and finalize end-of-day batches while maintaining accuracy and confidentiality.

Qualifications

• High School diploma required.
• Excellent customer service and communication skills.
• Must be organized and able to multitask.

Responsibilities

• Ensure front desk is prepared and welcoming for patients.
• Greet patients and verify intake information and insurance details.
• Collect co-pays and patient balances and obtain credit card on file agreements.
• Process daily check-in/check-out in Athena and prepare paperwork for next day clinics.
• Scan and upload documents, schedule follow-up appointments, and complete end-of-day batches.
• Inform Zone Lead or Supervisor of issues to ensure quick resolution.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

Job description

Description

Position Summary: The Front Desk Representative is responsible for ensuring all aspects of the check-in & check-out process are handled in an organized and efficient manner including collecting co-pays and patient balances, obtaining credit card on file agreements, preparing paperwork at the start and end of the clinic days to allow for a smooth patient flow while providing excellent customer service.

Key Responsibilities:

• Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign in sheets are placed in clipboards on the front desk counter.
• Greeting patients upon arrival by smiling, introducing yourself to the and welcoming new patients to our practice.
• Informing patients of any delays in clinic/wait times.
• Providing patient with the intake tablet and instructions on how to use the tablet.
• Assist patients having difficulty using the tablet.
• Ensuring the patients have completed all the required intake information.
• Obtain and ensure the patients photo identification and insurance card(s) match the information in the patients Athena account. Scan any new insurances insurance cards and email Benefit Department with any changes.
• Verifying a valid authorization is present in the patients account in Athena.
• Ensuring the patients insurance benefits have been verified within the past 90 days.
• Collecting all co-pays, deductibles, co-insurance, and outstanding patient balances.
• Inform patients of credit card on file process and obtain signed agreements.
• Begin check in process in Athena.
• Print any financial agreements or advanced beneficiary notices and obtain patients signature.
• Upload any outside patients imaging cds into Medview PACs system.
• Preparing all paperwork for next days clinic.
• Schedule patients follow up appointments
• Complete end of day batches.
• Process any required disability form payments.
• Scan daily batches in Z drive and forward any documents for scanning to Patient Records.
• Ensuring clinics run smoothly by informing Zone Lead or Supervisor of any problems or issues to ensure they are quickly resolved.
• Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
• All other duties as assigned.

About You:

• High School Diploma
• 2 years experience in a medical environment
• Excellent customer service and communication skills.
• Must be organized and able to multitask

We'd Love It If You Also Had:

• 2 years experience in Ortho
• Spanish Bi-Lingual a Plus!

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug‑free workplace. All candidates will be required to undergo pre‑employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.