Front Desk Lead - Cypress

Floridaortho; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Florida Orthopaedic Institute is seeking a Front Desk Lead to supervise clinic zones and ensure efficient patient check-in and flow. You will oversee paperwork, ensure proper stocking and cleanliness, and manage the day’s clinic schedule.

The role requires 2 years in a medical environment, strong customer service, and excellent communication. Flexible hours and a clinic-wide presence are expected to support smooth operations.

Qualifications

• Experience working in a medical environment is required.
• Strong customer service and verbal communication skills.
• Must be well organized and capable of multitasking in a busy setting.
• Flexible schedule with hours varying based on business needs.

Responsibilities

• Lead the front desk/zone operations to ensure smooth patient flow.
• Greet patients, verify information, and collect/payments as needed.
• Inform patients of delays and manage expectations during visits.
• Provide and assist with intake tablets and ensure all forms are completed.
• Verify insurance information and scan insurance cards into Athena/Medview systems.
• Prepare paperwork for the day’s clinic and schedule follow-up appointments.
• Ensure clinics remain clean, stocked, and compliant with policies.
• Inform Zone Lead or Supervisor of issues to resolve operational problems.
• Assist with daily end-of-day processes and daily batch scans.

Skills

Customer service

Communication

Organization

Multitasking

Flexibility

Education

High School Diploma

Job description

Cypress | FOI
5016 W. Cypress St
Suite 210
Tampa, FL 33607, USA

Description

Position Description:

The Front Desk Lead is responsible for providing leadership and guidance to the entire team working in their assigned zone. They oversee the Zone team ensuring that they provide organized, efficient service to patients and visitors. The Front Desk Lead monitors the preparation of paperwork for the day’s clinic, ensures that the zones are cleaned, organized, and properly stocked at all times and ensures the daily flow of the clinic.

Key Responsibilities:

• Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign in sheets are placed in clipboards on the front desk counter.
• Greeting patients upon arrival by smiling, introducing yourself to the and welcoming new patients to our practice.
• Informing patient
  any delays in clinic/wait times.
• Providing patient with the intake tablet and instructions on how to use the tablet.
• Assist patients having difficulty using the tablet.
• Ensuring the patients have completed all the required intake information.
• Obtain and ensure the patients photo identification and insurance card(s) match the information in the patients Athena account. Scan any new insurances insurance cards and email Benefit Department with any changes.
• Verifying a valid authorization is present in the patients account in Athena.
• Ensuring the patients insurance benefits have been verified within the past 90 days.
• Collecting all co-pays, deductibles, co-insurance, and outstanding patient balances.
• Inform patients of credit card on file process and obtain signed agreements.
• Begin check in process in Athena.
• Print any financial agreements or advanced beneficiary notices and obtain patients signature.
• Upload any outside patients imaging cds into Medview PACs system.
• Preparing all paperwork for next days clinic.
• Schedule patients follow up appointments
• Complete end of day batches.
• Process any required disability form payments.
• Scan daily batches in Z drive and forward any documents for scanning to Patient Records.
• Ensuring clinics run smoothly by informing Zone Lead or Supervisor of any problems or issues to ensure they are quickly resolved.
• Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
• All other duties as assigned.

About You:

• High School Diploma
• 2 years experience in a medical environment
• Excellent customer service and communication skills.
• Must be organized and able to multitask
• Must be able to work a flexible schedule, with hours varying based on business needs.

We'd Love It If You Also Had:

• 2 years experience in Ortho
• Spanish Bi-Lingual a Plus!

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug‑free workplace. All candidates will be required to undergo pre‑employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.