Front Desk Representative (53762)

Phoenix House; Town of Islip (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A non-profit organization in New York is seeking a Front Desk Representative to serve as the first point of contact for patients in an outpatient clinic. The role involves managing patient scheduling, assisting with compliance, and providing information on services offered. Ideal candidates should have experience in customer service and be equipped to work in a busy healthcare environment.

Qualifications

• Experience in customer service/receptionist roles in an office setting.
• Experience working with Chemical Dependency patients preferred.
• Experience with OASAS licensed 822 programs is a plus.

Responsibilities

• Functions as the initial point of contact for patients.
• Schedules appointments and provides program service information.
• Coordinates payment methods and manages compliance with regulatory requirements.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Education

High School Diploma

College coursework in business administration

Job description

Join to apply for the Front Desk Representative (53762) role at Phoenix House.

1 day ago Be among the first 25 applicants.

Summary

The administrative assistant is an integral part of the outpatient clinic team, serving as the primary point of contact for patient scheduling, services, and operational management of the clinic.

Description

The administrative assistant plays a key role in supporting the outpatient clinic by managing patient interactions, scheduling, and ensuring compliance with operational requirements.

Essential Duties and Responsibilities

• Functions as the initial point of contact for patients both on the phone and in person.
• Triages calls, schedules appointments, and provides information about the program’s services.
• Coordinates patient payment methods with the benefits department and providers.
• Assists staff in managing compliance with regulatory operational requirements.
• Coordinates weekly billing requirements with staff and billing department for claims generation.

Competencies (KSAs)

• Ethical Practices
• Judgment
• Critical Evaluation
• Problem Solving
• Decision Making
• Communication
• Teamwork
• Technical Capacity
• Customer Service

Qualifications

Required Experience:

• Experience in customer service/receptionist roles in an office setting.
• Experience working with Chemical Dependency patients and/or in a healthcare outpatient clinic preferred.
• Experience with OASAS licensed 822 programs is a plus.

Required Education:

• High School Diploma required.
• College coursework in business administration or related field preferred.

Work Environment

• Indoor office setting using standard equipment such as computers, phones, and photocopiers.

Physical Demands

Requires sitting, typing, handling objects, reaching, talking, hearing, standing, walking, stooping, kneeling, crouching, and lifting/moving up to 20 pounds. Accommodations available for disabilities.

Additional Information

Phoenix House of New York is an equal opportunity employer.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Management and Manufacturing

Industries

• Non-profit Organizations