Front Desk Representative

The Windrifter Resort; Wolfeboro (NH); On-site; USD 17,000 - 25,000; Part time

Job summary

The Windrifter Resort in Wolfeboro, NH is seeking a friendly Front Desk Representative for a part-time, on-site role. You will greet guests, manage check-ins/outs, and handle reservations, inquiries, and payments with courteous communication.

Responsibilities include coordinating with housekeeping and maintenance and answering questions about amenities, local attractions, and resort policies while delivering excellent customer service. Shifts may include evenings, weekends, and holidays.

Qualifications

• Strong customer service and guest relations skills.
• Proficient phone etiquette and communication skills for handling calls, emails, and in-person interactions.
• Experience with receptionist duties and front desk operations, including check-in/check-out procedures.
• Ability to manage reservations, bookings, and basic administrative tasks with accuracy.
• Basic computer skills and familiarity with reservation or property management systems.
• Reliable time management skills and the ability to work flexible shifts, including evenings, weekends and holidays.
• High school diploma or equivalent; prior hospitality or front desk experience is preferred.
• Ability to perform light physical tasks as needed.

Responsibilities

• Greet guests and check them in and out, ensuring a warm, professional first impression.
• Manage reservations, inquiries, and guest requests with courteous communication.
• Handle phone calls and emails efficiently and accurately.
• Provide information about resort amenities, local attractions, and house policies.
• Process guest payments and maintain accurate guest records.
• Coordinate with housekeeping and maintenance to support smooth operations.

Skills

Guest services

Phone etiquette

Reservation handling

Check-in/check-out

Education

High school diploma or equivalent

Tools

Front desk software

Job description

Company Description

The Windrifter Resort is a 42-unit, membership-owned vacation ownership property located in the Lakes Region of New Hampshire. Situated in the historic summer resort town of Wolfeboro, the main campus borders the Kingswood Golf Course, while a secondary campus sits directly on the shores of Lake Winnipesaukee. The resort offers both timeshare and rental options, with extended-stay units featuring kitchens to support single or multiple travelers. Guests enjoy amenities such as a heated indoor saltwater pool, saunas, game rooms, tennis courts, and lakefront boat docks. The Windrifter Resort focuses on providing relaxing, repeatable getaways for guests seeking year-round vacation experiences.

Role Description

The Front Desk Representative is a part-time, on-site role based in Wolfeboro, NH, responsible for creating a welcoming and professional first impression for guests. Day-to-day tasks include greeting and checking guests in and out, managing reservations and inquiries, and handling phone calls and emails with courteous and efficient communication. The role involves answering questions about resort amenities, local attractions, and policies, as well as processing payments and maintaining accurate guest records. The Front Desk Representative will coordinate with housekeeping and maintenance teams to support smooth operations and respond promptly to guest requests or concerns. This position requires consistent adherence to hospitality standards, attention to detail, and a commitment to delivering excellent customer service.

Qualifications

• Strong customer service and guest relations skills, with a friendly and professional demeanor.
• Proficient phone etiquette and communication skills for handling calls, emails, and in-person interactions.
• Experience with receptionist duties and front desk operations, including check-in/check-out procedures.
• Ability to manage reservations, bookings, and basic administrative tasks with accuracy.
• Basic computer skills and familiarity with reservation or property management systems.
• Reliable time management skills and the ability to work flexible shifts, including evenings, weekends and holidays.
• High school diploma or equivalent; prior hospitality or front desk experience is preferred.
• Ability to perform light physical tasks as needed.