Front Desk Representative

Odyssey Resorts; Two Harbors (MN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

PTO accrual per Minnesota law

Job summary

Odyssey Resorts in Minnesota’s Lake Superior region seeks a friendly Front Desk Representative to greet guests, check them in, and ensure a memorable stay. You’ll use a welcoming approach, verify reservations, and assist guests with requests, creating a warm first impression.

We offer training with no prior experience required, a supportive team, and opportunities to grow within a growing hospitality group in Two Harbors. Join us and be part of a welcoming, family-like culture.

Qualifications

• High school diploma or GED preferred.
• No prior experience required – we provide training.

Responsibilities

• Guest check-in and check-out; verify reservations and register guests.
• Drive revenue by selling resort services and upsells.
• Provide concierge-style information about local area and transportation options.

Skills

Guest services

Customer service

Communication

Education

High school diploma or GED

Job description

Description

Discover Your Odyssey

Are you an adventurer at heart, seeking a workplace that fuels your passion and a team that feels like family? Start your Odyssey with us—an award-winning team that not only works together but plays together, creating an environment where every day is an adventure.

Why Odyssey?

At Odyssey Resorts, we don't just offer job opportunities; we provide a canvas for your career dreams. Here's what you can expect:

• Flexible Freedom: Experience work-life balance with flexible schedules, working hours, and payday on demand. Your success is not just about the work you do; it's about the life you build around it.
• Employer Recognition: Join a company recognized as a Star Tribune Top 200 Minnesota Workplace for four consecutive years. Odyssey has become an employer of choice, fostering happy employees and a culture worth celebrating.
• State-of-the-Art Resources: Access cutting-edge tools and resources designed for your success. With ample and relevant learning and training resources, we invest in your growth.
• Hospitality from the HEART: Immerse yourself in a culture that revolves around the “Hospitality from the HEART” philosophy—a welcoming space where diversity, equity, and inclusion are not just words but lived experiences. Be part of a team where your unique contributions brighten the lives of guests and enrich your own journey.
• Engage, Innovate, Impact: Become a part of Odyssey Cares, including our sustainability program aligned with the UNESCO Sustainable Travel Pledge. Our team actively invests in local communities, collaborates for industry innovation, supports charitable causes, and encourages personal stewardship. At Odyssey, your work extends beyond the resorts; it's a catalyst for positive change.
• Open Doors for Growth: As part of a growth-focused company, unlock opportunities for career advancement. You’ll be part of an engaged team that values your ideas and nourishes your potential.

Your Odyssey Awaits:

Ready to create lasting memories, enrich lives, and be part of an extraordinary journey? Join Odyssey Resorts, where every day is a new adventure, and your story is yet to be written.

Work here. Play here. Thrive here.

Be the welcoming face of our resort! As a Front Desk Representative, you'll greet and communicate with guests in a warm and friendly manner, ensuring they have an unforgettable stay.

Essential Functions:

• Guest Services: Efficiently check in and check out guests, register them into our system, and verify reservation details.
• Revenue Generation: Drive revenue by selling rooms and promoting resort services.
• Concierge Duties: Answer inquiries about the resort and local area, arrange transportation, handle guest requests, and address any issues.

Requirements

Education & Experience:

• High school diploma or GED preferred.
• No prior experience required – we provide training!

Why Join Us?

• Stunning Location: Work in a picturesque setting on the shores of Lake Superior.
• Friendly Environment: Be part of a welcoming and supportive team.
• Growth Opportunities: Gain valuable experience and skills in the hospitality industry.
• Awesome Benefits: We care about our employees' wellbeing. That's why all part-time employees have access to our Employee Assistance Program (EAP) and accrue PTO in accordance with Minnesota's Earned Sick & Safe Time law.

Odyssey Resorts is an equal opportunity employer committed to a policy of nondiscrimination with respect to race, color, religion, sex, national origin, and any other class protected by federal, state, or local law, including, but not limited to, medical condition, disability, marital status, age, sexual orientation, or pregnancy.