Front Desk Representative

Lāna‘i Community Health Center; Hawaii; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO accrual

Holiday pay

401(k) with employer matching

Educational assistance

Employee assistance program

AT&T discount on wireless services

Continuing education benefits

Job summary

Lāna‘i Community Health Center in Lana‘i City is seeking a Front Desk Representative to ensure smooth day‑to‑day operations, efficiently handle patient calls, and foster a welcoming, professional atmosphere for patients and partners.

Requirements include a high school diploma, prior front desk or administrative experience, and strong interpersonal and multitasking skills; proficiency with office software is expected.

Qualifications

• High school diploma or equivalent required.
• Previous front desk or administrative experience preferred.
• Proficiency with standard office software and basic clerical tasks.
• Excellent interpersonal and communication skills are essential.
• Ability to multitask and handle diverse responsibilities.

Responsibilities

• Manage front desk operations and patient interactions at Lanai Community Health Center.
• Handle patient telephone calls and basic inquiries with professionalism.
• Foster positive relationships with patients, external organizations, and colleagues.

Skills

Interpersonal skills

Communication skills

Multitasking

Front desk experience

Empathy

Healthcare terminology

Education

High school diploma or equivalent

Tools

Office software

Clerical tasks

Job description

Open Monday - Saturday with evening hours available

Lana'i Community Health Center (LCHC), located on the island of Lana'i, is deeply rooted in a unique history of transitions and cultural diversity. This island has undergone economic and lifestyle shifts driven by changing ownership over the years. These transitions have shaped the island's residents, creating a community of great cultural richness, with a significant population of immigrants.

LCHC serves the entire population of Lana'i, with a special emphasis on those living at or below 200% of the federal poverty level and the underinsured or uninsured. The center provides services in a culturally sensitive manner, offering translation services when needed, and ensures that no one is denied care due to an inability to pay.

As a Federally Qualified Health Center, LCHC accepts all insurances, helping patients navigate their coverage. LCHC is dedicated to improving the physical, mental, emotional, intellectual, and spiritual welfare of the community, working towards the vision of innovative healthcare with a culturally sensitive, holistic, and patient-centered approach. We are committed to building healthy families in a supportive environment.

Located centrally in Lana'i City, at 333 Sixth St., LCHC is a 501(c)(3) nonprofit organization, ensuring that comprehensive healthcare is accessible to all residents, reflecting the island's unique history and diversity.

Role Overview

In this integral role, the Front Desk Representative will play a key role in ensuring the smooth operation of the Lanai Community Health Center. As a Front Desk Representative, you will execute front desk activities with precision, adhering to established policies and procedures. Your responsibilities encompass overseeing health center operations at the front desk, efficiently managing patient telephone calls, and cultivating positive relationships with patients, external organizations, and colleagues. This position is crucial in fostering a welcoming and organized environment within the health center.

Qualifications

• High school diploma or equivalent.
• Proven experience in front desk or administrative roles.
• Proficiency in using office software and handling basic clerical tasks.
• Excellent interpersonal and communication skills.
• Ability to multitask and handle various responsibilities simultaneously.
• Familiarity with healthcare processes and terminology is a plus.

Requirements

• Full-time availability with flexibility for occasional adjustments based on operational needs.
• Commitment to upholding and implementing established policies and procedures.
• Strong organizational skills to ensure the efficiency of front desk operations.
• Ability to handle patient interactions with empathy and professionalism.
• Collaborative mindset to maintain positive relationships with patients, external organizations, and co-workers.
• PTO Accrual
• Holiday Pay
• 401K Plan Plus Employer Matching
• Educational Assistance Program
• Employee Assistance Program
• AT&T Discount on Wireless Services
• Continuing Education Benefits & Student Loan Repayment Program

The Lanai Community Health Center is an Equal Opportunity employer and enforces a drug-free workplace, zero tolerance, random and pre-employment drug testing applies.