Patient Account Representative

Lana'i Community Health Center; Lanai City (HI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

PTO accrual

Holiday pay

401K with employer matching

Educational assistance program

Employee assistance program

AT&T discount on wireless services

Continuing education benefits & loan-­

Repayment program

Job summary

Lana'i Community Health Center in Lanai City, Hawaii, is seeking a dedicated Patient Account Representative to support patients and staff with financial, clerical, and account management tasks. The role emphasizes HIPAA-compliant patient care and adherence to center policies, while contributing to a respectful, culturally sensitive environment.

You will interact with patients and colleagues by phone and in person, maintain confidential records, and participate in workshops, education sessions,

Qualifications

• High school diploma or equivalent.
• Experience in an administrative or financial role.
• Proficiency in Microsoft Office.
• Strong communication skills with patients and staff.
• Understanding of healthcare billing and HIPAA confidentiality.

Responsibilities

• Deliver financial, clerical, and administrative services to patient accounts.
• Interact with patients and staff by phone and in person.
• Maintain confidentiality and HIPAA compliance.
• Support workflow with accuracy and adherence to policies.

Skills

Excellent communication

HIPAA confidentiality

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Career Opportunities with Lana'i Community Health Center

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Lana'i Community Health Center (LCHC), located on the island of Lana'i, is deeply rooted in a unique history of transitions and cultural diversity. This island has undergone economic and lifestyle shifts driven by changing ownership over the years. These transitions have shaped the island's residents, creating a community of great cultural richness, with a significant population of immigrants.

LCHC serves the entire population of Lana'i, with a special emphasis on those living at or below 200% of the federal poverty level and the underinsured or uninsured. The center provides services in a culturally sensitive manner, offering translation services when needed, and ensures that no one is denied care due to an inability to pay.

As a Federally Qualified Health Center, LCHC accepts all insurances, helping patients navigate their coverage. LCHC is dedicated to improving the physical, mental, emotional, intellectual, and spiritual welfare of the community, working towards the vision of innovative healthcare with a culturally sensitive, holistic, and patient-centered approach. We are committed to building healthy families in a supportive environment.

Located centrally in Lana'i City, at 333 Sixth St., LCHC is a 501(c)(3) nonprofit organization, ensuring that comprehensive healthcare is accessible to all residents, reflecting the island's unique history and diversity.

Role Overview

The Patient Account Rep is a vital member of our team. The individual in this role will engage with patients and staff both over the phone and in person. The primary responsibilities revolve around delivering financial, clerical, and administrative services to ensure the prompt, accurate, and efficient handling of accounts. Adherence to LCHC policies and procedures is paramount, with a focus on continuous improvement. The role aligns with the LCHC patient care philosophy, emphasizing culturally sensitive Patient Centered Medical Home care integrated with behavioral health, outreach, and case management. Maintaining strict confidentiality, compliance with HIPAA laws, and embodying the organization's commitment to patient care, teaching, research, workshops, education sessions, and outreach are integral components of this position.

Qualifications

• High school diploma or equivalent.
• Previous experience in a similar administrative or financial role.
• Proficiency in basic office software (e.g., Microsoft Office Suite).
• Excellent communication skills for effective interaction with patients and colleagues.
• Understanding of healthcare billing and account management practices.
• Familiarity with HIPAA regulations and confidentiality protocols.

Requirements

• Full-time availability with flexibility for occasional adjustments based on organizational needs.
• Ability to multitask and prioritize responsibilities in a dynamic healthcare environment.
• Commitment to upholding and improving established policies and procedures.
• Willingness to engage in workshops, education sessions, and outreach activities as required by the organization.
• Adherence to the LCHC patient care philosophy and dedication to providing inclusive, culturally sensitive care.
• PTO Accrual
• Holiday Pay
• 401K Plan Plus Employer Matching
• Educational Assistance Program
• Employee Assistance Program
• AT&T Discount on Wireless Services
• Continuing Education Benefits & Student Loan Repayment Program