Front Desk Representative

Country Inn & Suites Fort Atkinson; Fort Atkinson (WI); On-site; USD 25,000 - 35,000; Part time

Job summary

Un hôtel de renom recherche un Agent de Réception pour servir de premier point de contact aux clients et gérer tous les aspects de leur hébergement. Le rôle inclut l'enregistrement des invités et la gestion des réservations tout en offrant un excellent service à la clientèle pour assurer un séjour mémorable.

Qualifications

• Expérience professionnelle en tant qu'Agent de Réception, Réceptionniste ou rôle similaire.
• Attitude orientée vers le service à la clientèle.
• Compétences en communication et en organisation excellentes.

Responsibilities

• Enregistrer les clients et gérer les réservations.
• Informer les clients sur les méthodes de paiement et vérifier les données de leur carte de crédit.
• Accueillir les invités à leur arrivée et attribuer les chambres.

Skills

Customer service attitude

Excellent communication skills

Organizational skills

Job description

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Narrative

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Reports To

General Manager

Dress Code

Uniform provided

Physical

Requires the ability to lift 20 pounds.

Narrative

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Part-Time 1st/2nd Shift(must have weekend availibility)
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Must be available to work weekends
  
  

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Customer service attitude
• Excellent communication and organizational skills

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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