Front Desk Representative

Gastro Health; Florida; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid holidays

Paid time off

401(k)

Profit-sharing potential

Job summary

Gastro Health, a leading gastroenterology group in the United States, seeks a Full-Time Front Desk Representative. You will greet patients, manage records with eClinicalWorks, verify insurance and referrals, collect payments, and schedule appointments.

The role emphasizes a friendly front-desk presence and accurate record-keeping. We offer a comprehensive benefits package and a Monday–Friday schedule with no weekends or evenings.

Qualifications

• High school diploma or equivalent is required.
• At least 2 years in medical practice or a similar setting.
• Bilingual Spanish preferred; Portuguese, other languages a plus.
• Experience with eClinicalWorks (eCW) is desirable.

Responsibilities

• Greet patients warmly in a timely manner.
• Use practice management system to create records and scan documents.
• Verify registrations and obtain required physician information.
• Ensure referrals and insurance details are up to date.
• Collect co-pays and post payments; balance daily batches.
• Answer calls, schedule, confirm, and reschedule appointments.
• Maintain lobby cleanliness and assist care center providers as needed.
• Support record requests and scanning of documents.

Skills

Bilingual (Spanish)

Customer service

Medical office experience

Education

High school diploma

2+ years in medical practice or similar

Tools

eClinicalWorks (eCW)

Job description

Gastro Health is seeking a Full-Time Front Desk Representative to join our team!

Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.

This role offers:

• A great work/life balance
• No weekends or evenings – Monday thru Friday
• Paid holidays and paid time off
• Rapidity growing team with opportunities for advancement
• Competitive compensation
• Benefits package

Duties you will be responsible for:

• Greet patients in a pleasant and timely manner.
• Utilize practice management system to create provider records, scan medical records & documents including active medical insurance cards, drivers license or equivalent ID, & maintain insurance information.
• Verify registration forms are complete & obtain referring physician & primary physician information.
• Ensure patient has current referral on date of service. Obtain referral if necessary.
• Verify insurance benefits and eligibility prior to office visits & procedures.
• Collect all applicable co-payment, coinsurance, deductible or outstanding balance from the patient & post all payments collected.
• Ensure time-of-service batch is balanced and closed daily.
• Research & assist patients with questions regarding balances including collecting applicable payments.
• Maintains cleanliness and neatness of lobby/reception area to include stocking of business cards.
• Provide support for the physician and/or care center providers so that they are kept on schedule and advised of appointment changes.
• Perform various duties, including answering incoming calls and routing them to appropriate personnel; take complete messages; and send tasks, as necessary.
• Schedule, confirm, and cancel office appointments.
• Pick up voicemail messages
• Reschedule no-show appointments and maintain coverage to reflect correct information for the day.
• Support the care center in areas to include assisting with record requests, managing the fax inbox, and scanning records.
• Other duties as assigned.

Minimum requirements:

• High school diploma
• 2+ years experience in medical practice or similar setting
• Bilingual (Spanish) preferred
• eClinicalWorks (eCW) experience desired

We offer a comprehensive benefits package to our eligible employees:

• Medical
• Dental
• Vision
• Spending Accounts
• Life / AD&D
• Disability
• Accident
• Critical Illness
• Hospital Indemnity
• Legal
• Identity Theft
• Pet
• 401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees
• Discretionary profit-sharing with employer contributions of 0% - 4% for eligible employees

Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.

Gastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees.

Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We thank you for your interest in joining our growing Gastro Health team!