Front Desk Recreation Worker (NON PERMANENT)

City of Tucson; United States; On-site; USD 17,000 - 25,000; Part time

Job summary

City of Tucson Parks and Recreation seeks a Front Desk Recreation Worker to deliver friendly, professional service at our facilities. You will greet customers, assist with registrations, memberships, reservations, and payments, and help maintain a welcoming environment.

The role involves using computers, recreation management and POS systems, handling cash accurately, and supporting programs, rentals, and events under supervision.

Qualifications

• Front-line customer service and information desk duties.
• Processes registrations, memberships, reservations, and payments.
• Requires cash-handling accuracy and knowledge of POS systems.

Responsibilities

• Provide front-line customer service in person and by phone.
• Process registrations, memberships, facility reservations and payments.
• Check out equipment and maintain records.
• Assist customers with accounts and registrations and resolve routine concerns.

Skills

Customer service

Cash handling

Communication skills

Phone etiquette

Tools

Recreation management system

POS system

Job description

Posting Close Date

Applicants must submit their completed application by 09-07-2026 at 11:59 p.m. MST.

Application and Special Instructions

This is a non-permanent position that will work on an intermittent or seasonal basis.

Individuals in this classification may not exceed 1,300 hours in a 12-month period.

The typical number of hours for this position will not exceed 24 hours/week.

Applicants must be at least 18 years of age at the time of application.

Candidates selected for hire must successfully pass the following:

• AZDPS/FBI Fingerprint Criminal History Check
• Ability to obtain a CPR/First-Aid Certification within 90 days

Recruiter Contact Information

Should you have any questions related to this recruitment process, please contact Sandra Fata at [e-mail].

Position Specific Summary

The Front Desk Recreation Worker provides front-line customer service and operational support at City of Tucson Parks and Recreation facilities.

The position assists customers in person and by telephone; processes registrations, memberships, reservations, and payments; checks out equipment; provides information regarding programs and facilities; assists with recreation programs, rentals, and special events; and helps maintain a safe, organized, and welcoming recreation center.

Work includes regular use of computers, point-of-sale and recreation management systems and requires employees to follow established cash-handling, customer service, safety and facility procedures.

Work is performed under the direction of a Recreation Program Coordinator or designee.

This position does not supervise employees.

Duties and Responsibilities

• Provides front-line customer service in person and by telephone.
• Greets customers, answers questions regarding facilities, programs, classes, memberships, fees, schedules, and policies, and directs customers to appropriate resources.
• Processes program registrations, memberships, facility reservations, daily admissions, and other transactions using recreation management and point-of-sale systems.
• Accepts and accurately processes payments in accordance with City procedures.
• Checks equipment in and out and maintains appropriate records.
• Assists customers with accounts and registrations and resolves routine customer concerns or refers