Front Desk Receptionist - Suwanee, GA

Anne Arundel Dermatology; Suwanee (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Paid time off

Paid holidays

Retirement savings account

Employee discount on cosmetic services

Job summary

North Atlanta Dermatology in Suwanee, GA is hiring a full-time Front Desk Receptionist to greet patients, schedule appointments, collect payments, and manage patient charts. You will travel to Duluth as-needed and support the office with billing, insurance information, and general administrative tasks.

We offer hands-on training and long-term career growth opportunities from within the organization. The ideal candidate has 2+ years of customer service experience, a High School Diploma or GED,

Qualifications

• High School Diploma or GED is required.
• At least 2 years of customer service experience is required.
• 1-3 years recent experience as a Medical Receptionist in a clinical or surgical setting is preferred.
• Previous Dermatology experience is preferred.

Responsibilities

• Greet each patient in a pleasant and professional manner.
• Screen calls, schedules appointments and referrals.
• Take accurate, concise phone messages.
• Enter complete patient demographics when making appointments.
• Evaluate chart data to verify all information has been received, completed and signed.
• Check-in and check-out patients.
• Track patients in the reception area and communicate with patients as needed.
• Proactively collect patient payments.
• Update product inventory weekly.
• Always treat patients with dignity and empathy.
• Fulfill inventory orders.
• As closer – run end of day reports & balance payment totals.
• Distribute incoming reports and correspondence in patient charts.
• Ensure all phone messages, faxes, and interdepartmental mail are addressed immediately.
• Assist other staff as needed.
• Other duties assigned as deemed necessary by management.

Skills

Customer service

Communication

Fluent English

HIPAA knowledge

Multi-tasking

Time management

Phone etiquette

Education

High School Diploma or GED

Tools

EMR utilization

Multi-line phone system

Job description

Overview

We're hiring a full-time Front Desk Receptionist at North Atlanta Dermatology in Suwanee, GA. As a receptionist, you will be responsible for coordinating the flow of patients through the office, assisting patients with payments, helping with billing and insurance information, scheduling appointments, maintaining patient charts as well as various other administrative tasks.

Schedule: Monday - Thursday (8:00 AM - 5:00 PM) Fridays (8:00 AM - 4:00 PM)

Must be willing to travel to Duluth as-needed

Why join Anne Arundel Dermatology?

We are committed to continual training and education for our physicians and staff. We are on top of the latest developments in dermatology including ongoing research, emerging treatments, new medications and prevention methods. You can find more than just a job with Anne Arundel Dermatology. We believe in providing our new associates with intensive hands on training and long-term career growth opportunities from within.

Responsibilities

Duties/Responsibilities:

• Greet each patient in a pleasant and professional manner.
• Screen calls, schedules appointments and referrals.
• Take accurate, concise phone messages.
• Enter complete patient demographics when making appointments.
• Evaluate chart data to verify all information has been received, completed and signed.
• Check-in and check-out patients.
• Track patients in the reception area and communicate with patients as needed.
• Proactively collect patient payments.
• Update product inventory weekly.
• Always treat patients with dignity and empathy.
• Fulfill inventory orders.
• As closer – run end of day reports & balance payment totals.
• Distribute incoming reports and correspondence in patient charts.
• Ensure all phone messages, faxes, and interdepartmental mail are addressed immediately.

• Assist other staff as needed.
• Other duties assigned as deemed necessary by management.

Qualifications

Education and Experience:

• High School Graduate or GED (required).
• At least 2 years of customer service experience (required).

• 1-3 years recent experience as a Medical Receptionist in a clinical or surgical setting (preferred).
• Previous experience in Dermatology (preferred)

Skills/Abilities:

• Excellent customer service and communication skills.
• Knowledge of HIPAA standards.
• Must be able to manage multiple tasks simultaneously.
• Excellent organizational and time management skills.
• Ability to function well in a fast-paced and at times stressful environment.
• Detail-oriented
• Working knowledge of multi-line phone system.
• Able to operate standard office equipment (i.e. computer, fax, copier, scanner, etc)
• Intermediate computer skills and experience in EMR utilization
• Fluent in English.
• Ability to sort and file materials correctly alphabetically or numerically.
• Ability to travel to and provide coverage for other local offices as-needed.

Physical Requirements:

• Sitting, some standing, stooping and reaching.
• Manual dexterity sufficient to operate a keyboard.
• Correctable vision to 20/20 and hearing within a normal range for telephone contacts.
• Lifting and carrying up to 30 pounds.

Licensure/Certifications/Education

Full time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:

• Medical, Dental & Vision insurance – effective 1st of the month after date of start
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products