Front Desk Receptionist - San Francisco at Embarcadero

Four Seasons; San Francisco (CA); On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Hourly pay $38.00

Healthcare benefits

401k plan

Parental leave (8 wks)

Free hotel stays

Employee meals

Paid holidays

Job summary

Four Seasons Hotel SanFrancisco at Embarcadero is seeking a Front Desk Receptionist to join our luxury team. You will check guests in, assign rooms, handle requests, and help guests have a memorable arrival with warmth and professionalism.

The ideal candidate has prior luxury hotel front desk experience, excellent customer service, and the ability to multi-task in a fast-paced environment. Hospitality degree preferred; bilingual abilities and strong communication are a plus.

Qualifications

• Previous luxury hotel front desk experience preferred.
• Excellent customer service and guest contact skills.
• Outgoing and helpful demeanor with guests.
• Hospitality degree or equivalent preferred.
• Strong communication skills, both written and verbal.

Responsibilities

• Check in guest in an efficient and friendly manner, using guest name whenever possible.
• Ensure the guest is assigned the correct room type and rate.
• Arrange luggage delivery to guest room and issue keys.
• Upsell guest rooms based on availability to maximize revenue.
• Check out guest at end of stay and process payment accurately.
• Handle guest requests with hospitality and resolve complaints when needed.
• Respond to inquiries by in-person and phone.

Skills

Front desk experience

Customer service

Communication skills

Bilingual

Education

Hospitality degree or related

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A sky-high urban retreat reimagined with panoramic bay view. Introducing our second Four Seasons Hotel in SanFrancisco, rising above downtown at 345 California Center. Enjoy unparalleled views from the top 11 floors of this 48-storey landmark providing breathtaking panoramas of the city and the bay. Discover this new Four Seasons experience - steps from Union Square, the Ferry Building and Fisherman's Wharf, home to Pier 39.

Join Our Team

The Four Seasons Hotel SanFrancisco at Embarcadero seeks a Front Desk Receptionist to join our talented team! Don't miss this unique opportunity to be part of the world's leading luxury hotel company!

We invite you to join Four Seasons SanFrancisco at Embarcadero. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for individuals with not only the right skills but also the right attitude for the role!

Responsibilities Include (but are not limited to):

• Checks in guest in an efficient and friendly manner, using guest name whenever possible.


• Assures that guest is assigned type of room requested and the correct rate is charged.


• Arranges for luggage to be delivered to guest room.


• Issues correct keys to the guest.


• Ensure revenue is maximized by upselling guest rooms based on availability


• Checks out guest at end of stay.


• Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.


• Settles bill accurately through credit card or cash transaction.


• Maintains a balanced bank assigned by the hotel.


• Makes change, cashes checks, and exchanges foreign currency.


• Reconciles all transactions at the close of each shift.


• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.


• Responds to all guest requests in an accurate and timely manner.


• Interaction with guest will be in person and by phone.

And More!

Preferred Qualifications and Skills:

• Previous luxury hotel front desk experience preferred.


• Must have excellent customer service and guest contact skills.


• Ideal candidates will be outgoing and enjoy helping others.


• Candidates with a degree in hospitality, or similar, are preferred.


• Ability to quickly and positively establish rapport is required.


• Above average communication skills - both written and oral - are required.


• Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration.


• You must possess the ability to work in a high volume operation.


• You must also be able to multi-task and complete tasks by established deadlines.


• You must be able to work a flexible schedule (holidays, and/or weekends)

Working at Four Seasons

Four Seasons can offer what many hospitality professionals dream of - an opportunity to build a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.

Four Seasons offers an award winning work environment and an excellent benefits package which includes:

• Hourly Rate: $38.00


• Generous medical, dental & vision insurance plans


• 401k Retirement plan


• 8 weeks of New Parental Leave Pay


• Complimentary accommodation at other Four Seasons Hotels and Resorts


• Complimentary Employee Meals


• Paid holidays, vacation & sick days

Learn more about what it is like to work at Four Seasons - visit us:

http://jobs.fourseasons.com/

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