Front Desk/Receptionist - Physical Therapy - Via Centre Drive - Day - Full Time

150 Sharp Tri-City Medical Center; Vista (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

Sharp HealthCare in Vista, California is seeking a Front Desk Receptionist for a busy Physical Therapy clinic. The role welcomes patients, collects co-pays, scans insurance cards, schedules appointments, and coordinates with therapists.

You will verify benefits, obtain authorizations, maintain charts, and support office operations, including filing and billing inputs. On-site, full-time with variable shift hours; weekend none.

Qualifications

• H.S. Diploma or equivalent.
• Preferred: 2-4 year business degree or graduate from medical receptionist program.
• Knowledge of medical office procedures including scheduling, verifying benefits, obtaining authorizations.
• Ability to schedule patients and minimize gaps in the schedule.

Responsibilities

• Greet patients warmly at the front desk and handle admissions.
• Provide and update forms for new and established patients.
• Collect co-pays and overdue balances in accordance with policies.
• Scan insurance and ID cards and schedule appointments.
• Maintain therapist schedules to keep all slots filled.
• Verify benefits and obtain prior authorizations for treatment.
• Serve as liaison between patients and medical staff.
• File and scan charts; input visits into the billing system.

Skills

Medical office procedures

Patient scheduling

Benefits verification

Microsoft Office

Professional communication

Records management

Education

HS Diploma or Equivalent

Tools

Microsoft Office

Job description

Hours Shift Start Time: Variable Shift End Time: Variable AWS Hours Requirement: 8/40 - 8 Hour Shift Additional Shift Information: Weekend Requirements: No Weekends On-Call Required: No Flat Hourly Rate of Pay: $25.000

What You Will Do

• The Physical Therapy Front Desk Receptionist greets each patient in a warm, professional manner as they enter the clinic.
• Gives appropriate forms to new patients and updates forms as necessary for established patients.
• Collects patient co-payments and any past due balance at check in; enforces office financial policies.
• Scans patient's insurance card and identification card.
• Makes patient appointments in a timely manner.
• Maintains therapist schedules to ensure that all slots are full.
• Completes registration process when patient arrives for appointment.
• Verifies benefits and eligibility; obtains authorizations for treatment.
• Serves as a liaison between the patient and medical support staff.
• Files and scans charts as necessary.
• Takes messages appropriately.

Required Qualifications

H.S. Diploma or Equivalent

Preferred Qualifications

Other refer a 2-4 year business degree or graduate from medical receptionist program.

Essential Functions

• Maintains a safe, clean working environment, including unit based safety and infection control requirements.
• Manages the flow of patients to ensure that therapists avoid excessive waiting time.
• Answers phones, schedules appointments, verifies benefits and obtains prior authorizations.
• Obtains demographic patient information for the medical record, including address, responsible party, emergency contacts, phone numbers, employer and billing information.
• Assembles and prepares charts for use by therapists.
• Maintains an accurate filing and labeling system so that medical charts can be easily retrieved.
• Inputs each patient’s clinic visits into the billing system.
• Ensures that all charge tickets are completed with appropriate information.
• Ensure that all clinic forms are in adequate supply.
• Ensures that waiting area and front office are need and presentable.
• Communicates with Director regarding issues that may affect the effectiveness, efficiency of patient care.
• Implements and enforces financial policies, including collection of co-pays and balances.
• Promotes excellent personal relations and communication with all patients and members of the clinic staff.
• Files all paper in charts and scans chart into document manager.
• Performs miscellaneous job related duties as assigned.
• Makes every attempt to reduce expense and maximizes productive and revenue.
• Onboarding and training of new Front Desk Receptionists.

Knowledge, Skills, and Abilities

• Knowledge of medical office procedures; including scheduling, verifying benefits, obtaining authorizations.
• Ability to schedule patients; minimizing holes in the schedules.
• Working Knowledge on report preparation, correspondence using correct grammar, spelling and punctuation.
• Working Knowledge of how to competently use Microsoft Office.
• Answers phones in a pleasant manner, obtaining necessary information for messages on appropriate forms.
• Maintains and accurate filing system and labeling system so that medical charts can easily be retrieved.
• Able to enforce financial policies such as collecting co-pays and balances.
• Demonstrates positive attitude in support of necessary change.
• Able to perform weekly chart audits for expired authorizations, prescriptions and absenteeism.
• Able to read, understand and follow oral and written instruction.
• Ability to establish and maintain effective relationships with patients, employees and the public.
• Prior experience working in a similar setting preferred.
• Exceptional skills in organization and communication with health care providers and patients.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.

Sharp HealthCare is a not-for-profit health care system based in San Diego, California, with four acute care hospitals, three specialty hospitals, three medical groups and a health plan. We provide medical services in virtually all fields of medicine, including primary care, heart care, cancer, orthopedics, women’s health, rehabilitation, robotic surgery and bariatric surgery. Sharp sets the community standard for exceptional care. Sharp Grossmont Hospital and Sharp Memorial Hospital have received prestigious Magnet recognition by the American Nurses Credentialing Center for excellence in nursing practices and quality patient care. At the heart of our organization are more than 18,000 affiliated physicians, nurses, staff and volunteers who are on a journey to make health care better for our patients and their families. It’s what we call The Sharp Experience – treating each person with dignity, compassion and respect, and using our clinical excellence and advanced technology to deliver the highest-quality patient care. We are dedicated to transforming the health care experience by making Sharp the best place to work, the best place to practice medicine and the best place to receive care in San Diego.