Float Rehab Aide-SRS - Per Diem- Balboa

300 Sharp HealthCare; San Diego (CA); On-site; USD 39,000 - 48,000; Full time

Job summary

Sharp HealthCare in San Diego, CA is seeking a Medical Receptionist to support scheduling, patient reception, and routine department operations under therapist supervision.

Responsibilities include scheduling, maintaining treatment areas, and providing accurate information to patients while upholding confidentiality and professional standards. Prior reception experience and basic computer skills are preferred.

Qualifications

• H.S. Diploma or Equivalent.
• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - REQUIRED.
• Completion of a medical receptionist or equivalent training program.
• Some computer experience.

Responsibilities

• Assist with patient treatment procedures under supervision and department maintenance.
• Perform scheduling, reception and other department operational tasks.
• Collaborate with team to support SHC values and department goals.
• Provide courteous, professional patient interaction and maintain confidentiality.
• Schedule appointments and manage patient flow in the EHR system.

Skills

Customer service

Scheduling

Teamwork

Medical terminology

Education

HS Diploma or Equivalent

Job description

Hours

Shift Start Time: Variable Shift End Time: Variable AWS Hours Requirement: 8/40 - 8 Hour Shift Additional Shift Information: Weekend Requirements: No Weekends On-Call Required: No Hourly Pay Range (Minimum - Midpoint - Maximum): $28.390 - $31.380 - $34.620 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do

Assists with patient treatment procedures under the supervision of a therapist and department maintenance. Performs scheduling, reception and other assigned department operational tasks.

Required Qualifications

• H.S. Diploma or Equivalent
• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED

Preferred Qualifications

Completion of a medical receptionist or equivalent training program. Some computer experience.

Essential Functions

Collaboration and Teamwork Demonstrates a commitment to serving other employees above self through teamwork collaboration, developing others and supporting SHC values. Promotes constructive working relationships. Works effectively and as a part of a team to meet departmental goals and objectives. Is respectful and trustful of others. Decisions are guided by the organizational values and are made with honesty and respect. Performance criteria: Effective, clear communication to promote excellent department operations and efficient patient care. Stays informed through staff meetings and shares pertinent information with others. Assists co-workers with their tasks. Demonstrates flexibility to meet clinic and SRS Rehab Service needs. Assists in the daily department maintenance and general departmental flow by keeping aide station, treatment rooms and gym clean and orderly, restocks rooms with linen and supplies as needed, empties dirty linen bags into dirty linen cart, wipes down equipment on a regular basis, etc. Promotes a positive work environment by accepting interpersonal differences and respecting others' values and opinions. Demonstrates appreciation for the work of others by offering praise and noting a job well done to others.

Customer Service Demonstrates courteous professional behavior to patients, their family members, physicians and staff. Greets patients, physicians and staff with eye contact, smiling and acknowledging a person by name. Explains provider delays to patient and offers alternatives. Maintains confidentiality according to department policy. Responds to patient and co-worker needs and concerns as appropriate. Communicates schedule changes/updates and messages to providers and team in a timely and complete manner. Promotes a positive work environment. Participates in problem solving. Communicates with patient in the treatment area explaining treatment procedures, common reaction and anticipated outcomes. Communicates consistently and effectively with the treating therapist regarding progression and reaction to the daily treatment.

Financial Responsibilities Accepts accountability for the organization's financial success while delivering the highest quality of care and service. Measured by: Demonstrates flexibility in work practices. Supports organizational cost containment i.e. following work comp and PPO authorization guidelines. Takes initiative in using time effectively. Actively sets priorities and adjusts to unscheduled situations. Accepts responsibility for own actions and outcomes. Initiates communication with others to ensure job is completed successfully. Department goals i.e. department patient access, and Press Ganey. Follows established procedures for collection of payments. Knowledgeable on patient account and billing information.

Patient Care Provides accurate information to all customers including patients, co-workers, physicians and visitors and maintains a variety of office support. Demonstrates safe and appropriate operation of modalities and equipment. Supervises exercise programs through guidance of licensed therapist, assists with classes and treatment prep. Prepares treatment area. Escorts patients to treatment area. Completes treatment procedure safely and appropriately. Monitors progression of treatment and communicates patient response to treatment consistently and effectively to treating therapist. Cleans treatment area at conclusion of treatment. Keeps rooms stocked with supplies as needed. Assists therapists as instructed.

Scheduling Engages in courteous and helpful telephone conversations with all customers (i.e. patient, physicians, co-workers and visitors) in a manner that is perceived by customers as pleasant and effective. Performs scheduling tasks involving effective communication with patient, providers and co-workers. Completes necessary computer tasks and documentation that is thorough and accurate per departmental guidelines. Answers the phone promptly and professionally per department standards. Asks before placing a caller on hold and waits for response, checks back and offers alternatives. Transfers appropriately and thanks the caller at the end of the call. Provides caller all necessary information (i.e. directions, phone numbers, etc.) Returns messages received and enters appropriate message documentation in EHR as per established department guidelines. Confirms future appointments with patient according to guidelines. Using a keyboard, required to type proficiently and accurately. Calls referred patients, triages, checks demographics, insurance authorization, preferences and re-calls when necessary. Schedules appointments in computer per department standard. Arrives and reschedules appointments in computer accurately and within established timeframes.

Knowledge, Skills, and Abilities

Medical terminology required.

Employment Equity

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.

About Sharp HealthCare

Sharp HealthCare is a not-for-profit health care system based in San Diego, California, with four acute care hospitals, three specialty hospitals, three medical groups and a health plan. We provide medical services in virtually all fields of medicine, including primary care, heart care, cancer, orthopedics, women’s health, rehabilitation, robotic surgery and bariatric surgery. Sharp sets the community standard for exceptional care. Sharp Grossmont Hospital and Sharp Memorial Hospital have received prestigious Magnet recognition by the American Nurses Credentialing Center for excellence in nursing practices and quality patient care. At the heart of our organization are more than 18,000 affiliated physicians, nurses, staff and volunteers who are on a journey to make health care better for our patients and their families. It’s what we call The Sharp Experience – treating each person with dignity, compassion and respect, and using our clinical excellence and advanced technology to deliver the highest-quality patient care. We are dedicated to transforming the health care experience by making Sharp the best place to work, the best place to practice medicine and the best place to receive care in San Diego.