Front Desk Receptionist - Part Time - Bilingual Spanish

National Vision; Forest Park (IL); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

401k with company match

Stock purchase plan

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision is hiring a Part-Time Front Desk Receptionist fluent in English and Spanish. You will greet customers, manage schedules, and assist with basic insurance and patient records in a fast-paced optical retail environment.

The role requires availability for evenings and weekends, with responsibilities including answering calls, guiding customers, and maintaining a smooth store flow. Basic high school education is expected, with opportunities for professional growth within the

Qualifications

• Fluent in reading and speaking English and Spanish.
• 0-2 years related experience or training preferred.
• High School Diploma or equivalent.

Responsibilities

• Greet and assist customers as they enter the store.
• Answer, screen, and forward incoming calls per policy.
• Schedule and confirm appointments and classes; manage patient records.
• Process information from insurance plans and verify details as needed.
• Keep the reception area tidy and stocked with materials.
• Support mail, deliveries, and inventory as required.

Skills

Bilingual English/Spanish

Customer service

Phone handling

Education

High School Diploma

Job description

Front Desk Receptionist - Part Time - Bilingual Spanish

• Part-time
• Salary Range: $15.50 - $18.08 per hour
• Compensation: USD 15.5 - USD 18.08 - hourly

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow with over 1,000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.

Must be available to work evenings and weekends.

What would you do? – The Specifics

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Visionprotocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Are you the right fit? – The Suitable Talent

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required

Education: High School Diploma or equivalent.

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.

Our Benefits Include:

• 401k retirement savings with company match and stock purchase plan
• Parental leave
• Employee eyewear discount
• College scholarship program

Focus on Professional Growth and Career Fulfillment:

• Access to educational courses
• Emphasis on internal promotions and career advancement

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.