Front Desk Receptionist - Part Time - Bilingual Spanish

National Vision; Orlando (FL); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

401k retirement savings

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision's America’s Best in Orlando is seeking a friendly Receptionist to welcome customers and manage essential front-desk tasks. You’ll greet visitors, answer calls, and keep patient records organized to ensure smooth scheduling and a positive experience.

Responsibilities include processing basic insurance information, scheduling appointments, and informing customers about status and next steps in a fast-paced environment. We offer competitive pay, benefits, and growth opportunities.

Qualifications

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist or Front Office role preferred.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Responsibilities

• Greet and assist customers in-store and on the phone.
• Maintain organized patient records and scheduling flow.
• Answer, screen, and forward incoming calls per policy.
• Collect and verify basic insurance information as needed.
• Provide customers with accurate information and guidance.
• Schedule and confirm appointments and classes.
• File patient records daily and prep for next-day visits.
• Notify customers of order status and delays.
• Keep reception area tidy with necessary materials.
• Receive and sort mail and manage office supplies inventory.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Phone handling

Education

High School Diploma or equivalent

Job description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow with over 1,000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

For more details about America's Best, visit AmericasBest.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track.The role provides prompt, courteous service to customers either on the phone or in person.

How would you like Sundays off? Yes, every Sunday we’re closed!

What would you do? – The Specifics

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Visionprotocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Are you the right fit? – The Suitable Talent

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required
• Strong organizational skills required

Education: High School Diploma or equivalent.

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.
Our Benefits Include:

• 401k retirement savings with company match and stock purchase plan
• Paid sick time
• Parental leave
• Employee eyewear discount
• College scholarship program

Focus on Professional Growth and Career Fulfillment

• Training programs available
• Access to educational courses
• Emphasis on internal promotions and career advancement

At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.