Front Desk Receptionist - Part-Time

Michigan Orthopaedic Surgeons Pllc; West Bloomfield Charter Township (MI); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Michigan Orthopaedic Surgeons Pllc in West Bloomfield, MI, is seeking a Front Desk Receptionist to serve as the first point of contact for patients and visitors. The role centers on providing friendly, efficient administrative support and ensuring a smooth front desk operation.

You will handle patient check-ins, verify information, collect co-pays, coordinate with the care team, and uphold HIPAA and confidentiality standards while delivering outstanding customer service.

Qualifikationen

• High school diploma or GED required.
• Minimum 2 years of customer service experience.
• 1 year experience in a medical setting preferred.

Aufgaben

• Handle patient check-ins and answer phones while maintaining high service standards.
• Verify and update patient information with accuracy and confidentiality.
• Collect co-pays and process payments; ensure billing forms are completed.
• Enter patient admitting information into the EMR system and coordinate with staff.
• Maintain a professional demeanor with patients and colleagues and comply with HIPAA, OSHA, and related regulations.

Kenntnisse

Customer service

Organizational skills

Attention to detail

Confidentiality

Ausbildung

High school diploma or GED

Jobbeschreibung

As the largest and most comprehensive orthopaedic team in the state, we bring together the medical expertise of leading orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. Every provider in our network shares a deep commitment to leadership in education, innovation, and research, as well as a dedicated focus on prioritizing patient care across the continuum of treatment.

Why Join Us?

Interested in orthopaedics? Discover why it’s worth pursuing with us. Our career opportunities offer competitive salaries, outstanding benefits, and a platform to pursue your passion. As Michigan’s largest and most comprehensive orthopaedic team, we are actively seeking skilled and enthusiastic individuals to join us today.

Position Summary

The Front Desk Receptionist is the first point of contact for patients and visitors. This role involves managing a range of administrative and customer service tasks to ensure a seamless front desk operation. The receptionist plays a key role in creating a positive experience for patients and supporting the team. This position requires strong organizational skills, attention to detail, and the ability to manage sensitive information confidentially.

Duties and Responsibilities

• Maintains the highest level possible of customer service standard while performing patient check-ins, status updates, answering phones, etc.
• Interviews patient or representative to obtain and record name, address, age, religion, persons to notify in case of emergency, attending Physician, and individual or insurance company responsible for payment of bill.
• Verifies, updates, and scans new and returning patient information.
• Oversees tracking in the Electronic Medical Record while collecting co-pays and ensuring form completion.
• Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
• Enters patient admitting information into computer. Collects copays and/or payments on account.
• Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
• Stays abreast of and complies with all state and federal laws including HIPAA, OSHA, and FLSA.
• Maintains strictest of confidentiality.
• Other duties may be assigned.

Education, Experience, Licenses, and Certifications

• High school diploma or general education degree (GED).
• 2 years of customer service experience required.
• 1 year experience in a medical setting preferred.

Our company participates in E-Verify to confirm the employment eligibility of all newly hired employees, as required by federal law.