Front Desk Receptionist - Part-Time

Michigan Orthopaedic Surgeons Pllc; Beverly Hills (MI); Vor Ort; USD 30.000 - 36.000; Vollzeit

Zusammenfassung

Michigan Orthopaedic Surgeons Pllc seeks a Front Desk Receptionist to be the first point of contact for patients and visitors. You will handle administrative tasks, patient check-ins, scheduling, and ensure a positive patient experience.

Strong organizational skills, attention to detail, and 2+ years of customer service are required; medical office experience is preferred. Privacy and HIPAA compliance are essential in this role.

Qualifikationen

• High school diploma or GED.
• 2 years of customer service experience required.
• 1 year experience in a medical setting preferred.

Aufgaben

• Maintains a high level of customer service during patient check-ins, status updates, and calls.
• Interviews patients or representatives to collect identifying and payment information.
• Verifies, updates, and scans patient information.
• Manages EMR tracking and collects co-pays.
• Handles patient check-out and scheduling of follow-up appointments.
• Enters admitting information and processes payments.
• Maintains a positive, professional demeanor with patients and staff.
• Complies with HIPAA, OSHA, and FLSA regulations and keeps information confidential.
• Performs other duties as assigned.

Kenntnisse

Customer service

Organizational skills

Attention to detail

Communication

Ausbildung

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Jobbeschreibung

As the largest and most comprehensive orthopaedic team in the state, we bring together the medical expertise of leading orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. Every provider in our network shares a deep commitment to leadership in education, innovation, and research, as well as a dedicated focus on prioritizing patient care across the continuum of treatment.

Why Join Us?

Interested in orthopaedics? Discover why it’s worth pursuing with us. Our career opportunities offer competitive salaries, outstanding benefits, and a platform to pursue your passion. As Michigan’s largest and most comprehensive orthopaedic team, we are actively seeking skilled and enthusiastic individuals to join us today.

Position Summary

The Front Desk Receptionist is the first point of contact for patients and visitors. This role involves managing a range of administrative and customer service tasks to ensure a seamless front desk operation. The receptionist plays a key role in creating a positive experience for patients and supporting the team. This position requires strong organizational skills, attention to detail, and the ability to manage sensitive information confidentially.

Duties and Responsibilities

• Maintains the highest level possible of customer service standard while performing patient check-ins, status updates, answering phones, etc.
• Interviews patient or representative to obtain and record name, address, age, religion, persons to notify in case of emergency, attending Physician, and individual or insurance company responsible for payment of bill.
• Verifies, updates, and scans new and returning patient information.
• Oversees tracking in the Electronic Medical Record while collecting co-pays and ensuring form completion.
• Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
• Enters patient admitting information into computer. Collects copays and/or payments on account.
• Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
• Stays abreast of and complies with all state and federal laws including HIPAA, OSHA, and FLSA.
• Maintains strictest of confidentiality.
• Other duties may be assigned.

Education, Experience, Licenses, and Certifications

• High school diploma or general education degree (GED).
• 2 years of customer service experience required.
• 1 year experience in a medical setting preferred.

Our company participates in E-Verify to confirm the employment eligibility of all newly hired employees, as required by federal law.