Front Desk Receptionist - Part Time

Nationalvision1; St. Louis (MO); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401k retirement savings with companya

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision is seeking a receptionist/front desk representative to manage daily customer interactions and assist patients with information and appointments. The role emphasizes friendly service, accurate information, and adherence to safety protocols in a busy store setting.

Responsibilities include greeting customers, screening calls, handling scheduling, and maintaining organized files and mail. This position supports a smooth workflow and requires strong communication and organizational

Qualifications

• Strong customer service skills are required.
• Excellent organizational skills are needed to manage front desk duties.
• Experience handling multiple phone lines is preferred.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Maintains smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls per National Vision protocol.
• Processes and understands managed care plans while obtaining documents from insurance as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files patient records daily and pulls files for next-day appointments.
• Monitors order status and notifies customers of delays.
• Keeps reception area tidy and stocked with materials.
• Receives, sorts, distributes daily mail/deliveries and maintains office supplies inventory.
• Participates in regular mandatory communication meetings.

Skills

Customer service

Organization

Phone line handling

Education

High School Diploma or equivalent

Job description

What would you do? - The Specifics

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Are you the right fit? - The Suitable Talent

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required
• Strong organizational skills required
• Education : High School Diploma or equivalent.

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.

Our Benefits Include:

• 401k retirement savings with company match and stock purchase plan
• Paid sick time
• Parental leave
• Employee eyewear discount
• College scholarship program

Focus on Professional Growth and Career Fulfillment:

Training programs available

Access to educational courses

Emphasis on internal promotions and career advancement

At National Vision, you'll enjoy more than just a job - you'll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.