Front Desk Receptionist

National Vision, Inc.; Wilkes-Barre (Luzerne County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off & Company Leave

Parental Leave

Employee Eyewear Discount

Overtime pay

Job summary

America's Best, part of National Vision, Inc., is seeking a friendly receptionist to greet customers, manage records, and ensure smooth appointment flow in-store. The role supports phone and in-person interactions and requires strong customer service and organizational skills.

Benefits include Health & Dental Insurance, 401k Retirement Savings, Flex Spending Account, Generous Paid Time Off, Parental Leave, Employee Eyewear Discount, and overtime pay where applicable. Equal opportunity employer.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required
• Strong organizational skills required

Responsibilities

• Greet and welcome customers as they arrive.
• Maintain organized patient records and schedule flow.
• Answer, screen, and forward incoming calls per National Vision protocol.
• Process and understand managed care plans and insurance information.
• Provide customers with basic and accurate information.
• Schedule and confirm appointments and classes.
• File patient records daily and retrieve files for next-day appointments.
• Check order status and notify customers of delays.
• Keep reception area tidy and stocked with materials.
• Receive and sort mail/deliveries and manage office supplies inventory.
• Participate in regular mandatory communication meetings.

Skills

Customer service

Phone etiquette

Organizational skills

Multiline phone handling

Education

High School Diploma or equivalent

Job description

Company Description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow with over 1,000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

For more details about America's Best, visit AmericasBest.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.

Job Description

What would you do? – The Specifics

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Qualifications

Are you the right fit? – The Suitable Talent

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required
• Strong organizational skills required

Education: High School Diploma or equivalent.

Additional Information

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future.

Our Benefits Include:

• Health & Dental Insurance
• 401k Retirement Savings
• Flex Spending Account
• Generous Paid Time Off & Company Holidays
• Parental Leave
• Employee Eyewear Discount
• Overtime pay when applicable

Focus on Professional Growth and Career Fulfillment:

• Training programs available
• Access to educational courses
• Emphasis on internal promotions and career advancement

At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.