Front Desk Receptionist (mornings)

Health Fitness Corporation; Bentonville (AR); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading health and fitness organization is seeking a Front Desk Receptionist in Bentonville. This full-time role involves engaging with guests, providing program information, and maintaining high customer satisfaction. Candidates should have customer service experience and required certifications to join a supportive and dynamic team, focusing on community engagement and health.

Benefits

Medical/dental/vision plans

401(k) with employer matching

Wellness programs

Certification reimbursement

Tuition reimbursement

Paid parental leave

Holidays and PTO

Volunteer paid time off

Qualifications

• At least 1 year of customer service experience required.
• Certifications in CPR, First Aid, and AED are necessary.
• Proficiency in MS Office and knowledge of member management systems expected.

Responsibilities

• Greet and assist customers, ensuring exceptional service.
• Support front desk operations and administrative duties.
• Respond to client requests and resolve issues promptly.

Skills

Customer Service

Hospitality

Interpersonal Communication

Education

High School Diploma or GED

Tools

MS Office

Member Management Systems

Job description

Front Desk Receptionist (mornings)

Apply locations

Bentonville, AR

Time type

Full time

Posted on

Posted 18 Days Ago

Job requisition id

102584

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, creating a strong community of health. Our focus is on creating meaningful connections with participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve, ensuring everyone is supported. As an employee of HealthFitness, you will enjoy a variety of health and financial benefits, competitive pay, personal and professional support, training, development, and flexible employment opportunities.

We are seeking a full-time, 40 hours per week, front desk receptionist! This position will support the Front Desk Director and Front Desk Manager in front desk operations, delivering a positive experience and exceptional customer satisfaction for Walton Family Whole Health & Fitness members, guests, and other stakeholders.

Schedule: Monday-Friday, 4:45am-1:30pm

Greet, check-in, and assist customers. Provide program information, services, and memberships, ensuring high customer service and participant satisfaction.

Key Accountabilities

• Greet, engage with, and be attentive to Walton Family Whole Health & Fitness members and guests, practicing a positive, hospitality-focused mindset.
• Be knowledgeable and able to provide accurate program, services, and membership information, and answer questions regarding all WFWH&F offerings.
• Support marketing/promotional campaigns to increase awareness and interest among the Walmart/Sam's Club community.
• Assist with administrative duties, membership enrollment, check-in/check-out procedures, and record keeping.
• Navigate the member management system (ClubAutomation), troubleshooting account errors as needed.
• Respond to client and participant requests, comments, or concerns in a friendly manner and resolve issues promptly.
• Maintain knowledge of participant and facility policies, including Emergency Action Responses, and educate participants accordingly.
• Maintain effective relationships with department teams, participate in internal programs and events, staff meetings, and trainings.
• Perform opening and/or closing duties.
• Other duties as assigned.

Minimum Requirements

• 18 years or older, or have a High School Diploma or GED.
• At least 1 year of verifiable experience in Customer Service or Hospitality.
• Certifications: CPR, First Aid, and AED through the Red Cross, American Heart Association, or American Safety & Health Institute.
• Ability to stand up to 50% of the shift.
• Proficiency in MS Office (Word, Excel, Outlook); working knowledge of member management systems and databases.

Compensation: $16.00 per hour.

Join HealthFitness! We offer a comprehensive benefits package including medical/dental/vision plans, 401(k) with employer matching, wellness programs, certification reimbursement, tuition reimbursement, paid parental leave, holidays, PTO, volunteer paid time off, and more.

HealthFitness is committed to diversity and equal opportunity employment, including for individuals with disabilities and protected veterans.

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We seek strategic thinkers, innovators, team players, and leaders aligned with our purpose of enhancing health and wellbeing.

About Us

We are a nationwide team of over 2,400 professionals dedicated to improving health and fitness, inspiring over 1 million participants across 135 clients, including corporations, health systems, and educational institutions. Founded in 1975 as Fitness Systems, we expanded to include injury prevention, treatment, and wellness services. Now known as HealthFitness and backed by Trustmark, we support employer and employee wellbeing for over 100 years.