Front Desk Receptionist - Heritage Pointe

Neara; Mission Viejo (CA); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Life insurance

Job summary

Heritage Pointe is seeking a Front Desk Receptionist to greet residents and guests, answer calls, and direct inquiries within our in-person community in Mission Viejo, CA.

You will manage front-desk communications, coordinate with maintenance, and assist residents with access to healthcare services, while maintaining a professional and welcoming environment.

Qualifications

• Provide 6 months to a year of administrative and customer service experience.
• Professional demeanor when speaking on the phone and addressing residents, family members, staff, and general public.
• Pass a Live Scan background check.

Responsibilities

• Greet residents and visitors and direct them to the appropriate person or department.
• Answer and transfer calls, take messages, and assist residents at the front desk.
• Coordinate maintenance requests and support residents with healthcare department as needed.

Skills

Customer service

Phone etiquette

Guest greeting

Professional demeanor

Job description

About Job

Front Desk Receptionist

Work Schedule: Saturday & Sunday: 8:00 a.m. – 4:00 p.m., Monday, Tuesday, & Thursday: 4:00 p.m. – 8:30 p.m.

As a Front Desk Receptionist, you will be the first person to greet everyone to our community. While everyday will vary, a typical day in this position would include helping answer calls and directing them as needed; greeting all who walk through our doors and welcoming them to the community; requesting maintenance for residents in need; requesting assistance for residents with the healthcare department; transferring phone calls and assisting residents at the front desk.

Requirements

• Provide 6 months to a year of administrative and/customer service experience.

• Professional demeanor when speaking on the phone and addressing residents, family members, staff, and general public.

• Pass a Live Scan background check.

About Us – For People, Not for Profit

Our one-of-a-kind, nonprofit community is open to people of all backgrounds and faiths. For the last 30 years, our mission has been focused on supporting our residents’ independence, health, safety, and happiness. At Heritage Pointe, residents enjoy a worry-free lifestyle, a variety of services and amenities, spacious living accommodations and on-site healthcare. We are also passionate about fostering a sense of teamwork and community among all of our staff so that we can better serve each other and our residents.

What we are looking for…

• A friendly customer service rep: Since you will be interfacing with our residents, employees, and vendors on a day to day basis, we need someone who can build rapport and display professionalism in your interactions as you will be representing our company, our values, and our care for people within our community – and thus you will have a direct impact on our reputation as a company.

• Ability to multitask: As the receptionist you will be assisting in-person as well as juggling multiple phone calls, sometimes all at once. Your ability to maintain professionalism and a positive approachable persona will be vital.

Equal Opportunity Employer

Heritage Pointe is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Benefits

• 401(k)

• 401(k) matching

• Employee assistance program

• Life insurance

Application Question(s)

• Are you available to work the following schedule: Saturday & Sunday: 8:00 a.m. – 4:00 p.m., Monday, Tuesday, & Thursday: 4:00 p.m. – 8:15 p.m.

Experience

• Reception: 1 year (Required)

Ability to Commute

• Mission Viejo, CA 92691 (Required)

Work Location

In person