Front Desk Receptionist - Dental

Community Health Connections; Gardner (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Community Health Connections is seeking a Front Desk Receptionist for the Dental Department in Gardner, MA. The role involves managing patient flow, registering new patients, updating records, scheduling appointments, and handling multi-line phone calls in a busy health center environment.

The ideal candidate has a High School Diploma or GED, strong data-entry and communication skills, and the ability to work in a fast-paced setting.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Bilingual in Spanish or Portuguese preferred.
• 1 year of dental or medical office experience preferred.
• Computer skills for accurate data entry.
• Knowledge of basic medical terminology preferred.
• Demonstrated interpersonal relationship skills.
• Proficient reading, writing and speaking in English.
• Ability to work in a fast-paced, high-volume call center environment.

Responsibilities

• Receives and directs incoming patients.
• Registers new patients accurately and timely.
• Reviews and updates patient demographics and insurance information.
• Handles check-in, encounter forms, and check-out procedures.
• Assists walk-in patients with appointments or prescriptions.
• Answer multi-line phones and route messages.
• Place reminder calls for upcoming appointments.
• Schedules patient appointments per protocol.
• Copies dental records as requested by patients or insurers.
• Demonstrates commitment to CHC values and mission.
• Performs other duties as assigned.

Skills

Customer service

Phone etiquette

Data entry

Multitasking

Bilingual Spanish/Portuguese

Education

High School Diploma or GED

Tools

Practice management software

Job description

Under the general supervision of the Dental Office Supervisor, the Front Desk Receptionist manages the arrival and departure of patients seeking services at the Dental Department. The responsibilities of the Front Desk Receptionist include answering the telephones, checking patients in and out of the clinic, registering new patients as well as updating existent patient information in the appropriate practice management software system, printing encounter forms, booking appointments, cash reconcilliation, and other duties as assigned.

Essential Duties And Major Responsibilities

• Receives and directs incoming patients
• Registers new patients into the system accurately and in a timely fashion
• Reviews and updates existing patient information related to demographics and insurance
• Follows established health center protocol for the check-in, encounter form production, and check-out
• Assists walk-in patients with obtaining appointments and/or picking up prescriptions or completed forms
• Answer multi-line phones, directing calls as appropriate and taking accurate messages, distributing to appropriate provider of staff person.
• Places reminder calls to patients with upcoming appointments
• Follows established health center protocol for daily cash reconciliation
• Schedules walk-in appointments and in collaboration with appropriate clinical staff
• Schedules patient appointments according to established protocol
• Copies dental records as requested by patients, insurance companies, and other outside sources
• Demonstrate understanding and commitment of the health center mission
• Demonstrate understanding and commitment to the established CHC Values and Standards
• Performs other job related duties as required or assigned

Minimum Qualifications

• High School Diploma or GED required, Associate Degree in secretarial science or equivalent preferred
• Bilingual in Spanish or Portuguese preferred.
• 1 year similar work experience dental or medical office environment preferred
• Computer skills for accurate data entry
• Knowledge of basic medical terminology preferred
• Demonstrated interpersonal relationship skills
• Demonstrated proficiency in reading, writing and speaking in English
• Demonstrated ability to work in a fast paced, high telephone call volume office environment

Competencies: Individual departments may develop competencies which will be communicated and maintained through CHC’s performance evaluation system.

Supervision Exercised: None

Environmental Working Conditions: Normal medical office environment of a busy Community Health Center

Physical Requirements: The physical and mental demands are representative of those that must be met by an employee to successfully perform the essential duties of this job with or without a reasonable accommodation. Position requires physical ability to move about the Health Center and to perform normal office tasks including computer data entry. Normal visual acuity and standard clerical dexterity to operate computers, printers, photocopiers, and fax machines; moderate walking, standing, reaching, and stooping in order to accomplish everyday office tasks.