Patient Support Representative

HopeHealth, Inc.; Lake City (SC); On-site; USD 32,000 - 46,000; Full time

Job summary

HopeHealth, Inc. in Lake City, SC, is seeking a Patient Support Representative to handle patient registration, collect copays, and coordinate support and logistics needed for efficient clinic delivery.

This role requires strong communication, collaboration, and patient-centric service, with attention to confidentiality and organizational skills. It is on-site and focused on delivering excellent patient experiences across clinical and non-clinical staff.

Qualifications

• High school diploma or equivalent required.
• Two years medical/dental office experience preferred.
• Two years customer service experience.

Responsibilities

• Greets patient professionally in person and on the phone.
• Answers incoming telephone calls and triages quickly and appropriately.
• Assist patients with completing necessary paperwork.
• Maintains information confidentiality at all times.
• Scheduling of appointments.
• Comfort patients by anticipating anxieties and effectively answering questions.
• Keeps front office area clean and organized.
• Updates patient demographics.

Skills

Oral comm

Written comm

Collaborative

Time management

Data entry

EMR systems

Bilingual EN/SP preferred

Medical terminology

Interpersonal skills

Respect and kindness

Education

High school diploma or equivalent

Two years medical/dental office experience preferred

Two years customer service experience

Tools

EMR systems

Job description

Overview Of The Position

The Patient Support Representative is primarily responsible for the registration of patients, collection of copays / payments, and the coordination of support and logistical functions necessary for the effective and efficient delivery of services in the clinic.

Education And Experience

• High School Diploma or equivalent required
• Two year medical/dental office experience preferred
• Two years customer service experience

Required Skills / Core Competencies

• Must possess excellent oral and written communication
• Must have the ability to collaborate with others to improve the patient experience and address needs
• Ability to take initiative and handle various task simultaneously
• Knowledge of policies, procedures, regulations, and protocols
• Knowledge of data bases (ex: EMR systems)
• Knowledge of Patient Insurance data entry and individual insurance website navigation
• Bilingual in English/Spanish preferred
• Familiar with Medical terminology
• Excellent interpersonal skills
• Detailed oriented
• Compassion for patients and committed to showing them respect and kindness
• Value and respect diversity
• Professional appearance at all times and follow dress code rules
• Excellent time management skills
• Proper telephone etiquette

Supervisory Responsibilities

• This position has no direct reports, and skills in lateral communication preferred

Essential Job Functions

These functions will be performed by the Patient Support Representative and will be the responsibility of the incumbent working with the patients, medical providers, clinical staff and non-clinical staff to ensure excellence in service for the patient.

• Greets patient professionally both in person and on the phone
• Answers incoming telephone calls and triages quickly and appropriately
• Assist patients with completing necessary paperwork
• Maintaining information confidentiality at all times
• Scheduling of appointments
• Comfort patients by anticipating anxieties and effectively answering questions
• Keeps clinical team updated on schedule changes and patient arrivals
• Ability to interpret, adapt, and apply guidelines and procedures
• Required to participate in training opportunities
• Helps promote office efficiency
• Helps promote/meet practice goals established by leadership
• Faxing records/authorizations and complete Patient Document scans in a timely manner
• Participates in Continuous Quality Improvement activities, to include making recommendations for strategies to improve quality of care.
• Ability to advocate for the client by bringing concerns about the services to the attention of the clinical staff, provider, supervisor, or other management.
• Maintains petty cash amount. Runs daily report to reconcile all payments accepted throughout the day.
• Scans insurance cards and collects payments for copay and/or patient balance
• Verifies patient balances. Works with patient to implement a payment plan when necessary
• Manage inventory of needed office supplies
• Monitors the waiting area
• Keeps front office area clean and organized.
• Updates patient demographics

Additional Requirements For Dental Services

• Reviewing treatment plans with patients and / or family
• Other duties as assigned

Physical Requirements

Hearing: Adequate to perform job duties in person and over the telephone. Speaking: Must be able to communicate clearly to patients in person and over the telephone. Vision: Visual acuity adequately to perform job duties, including reading information from printed sources and computer screens. Other: Requires occasional lifting and carrying items weighing up to 10 pounds unassisted in normal daily activities and up to 30 lbs. for other required work activities. Additionally, requires frequent bending, reaching, and repetitive hand movements (especially if keyboarding and writing), standing, walking, squatting, and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular work shift.