Concierge

Kensington Senior Living, Llc; Redondo Beach (CA); On-site; USD 27,000 - 29,000; Part time

Job summary

Kensington Senior Living, LLC is seeking a part-time Concierge for the Redondo Beach, CA area. The role covers greeting visitors, managing daily communications, mail handling, and coordinating transportation within a senior living community.

The position requires strong communication skills, teamwork, and proficiency with basic computer tools and a property management system. Evening shifts on Fridays and Saturdays are included in the schedule.

Qualifications

• Excellent verbal communication and ability to convey information clearly.
• Ability to work effectively in a team-based environment.
• Strong time management and organizational skills.
• Proficient in Windows-based applications: Word, Excel, Outlook, PowerPoint; familiarity with Property Management Systems.
• Comfortable operating the property telephone system and alarm systems.

Responsibilities

• Greet visitors and determine the visit purpose, guiding to the appropriate party.
• Answer and direct phone calls; relay messages promptly and accurately.
• Manage mail, packages, and related communications.
• Coordinate transportation requests and track fulfillment.
• Know emergency procedures and act as contact during emergencies.
• Document and distribute work requests; follow up to ensure timely responses.
• Maintain organized contact information and logs for residents and staff.
• Assist Business Office Manager with administrative tasks and data entry.
• Attend training and participate in professional development activities.
• Report any elder abuse or neglect per policies.

Skills

Verbal skills

Team oriented

Time management

Computer skills

Telephone system

Alarm systems

Tools

Property Management Systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $19.57 To $21.12 Hourly

Why The Kensington? Because Our Promise is to love and care for your family as we do our own…and this extends to our team members too!

Become part of a community that’s driven by its unique core values:a Love for Seniors, Respect for Each Other, Passion for Excellence, and a Spirit to Serve. Partner with us to find your path, grow your purpose, and expect the unexpected: deeper connections, better opportunities, and a stronger sense of belonging.

Pay Range:$19.57 – $21.12
Status: Part-Time

Schedule:Friday & Saturday PM shift 3pm-11pm

Summary:

The Concierge is responsible for greeting all visitors, managing day to day communications on a variety of fronts, and assisting community.

Duties and Responsibilities:

• Greets visitors to the community in a prompt and gracious manner. Determines the purpose of the visit, contacts the appropriate party, and makes the visitor comfortable while they wait.
• Answers and directs all incoming phone calls to the appropriate person and/or take and distribute messages promptly and accurately.
• Manages incoming and outbound mail. Accepts and logs packages, notifies recipients of package receipt, assists residents and team members with outbound packages/ express mail, assists with mail/ shipping tracking if needed, and assists residents with copies and fax transmissions.
• Accepts and communicates transportation requests and follow up to ensure that they are fulfilled.
• Gains thorough knowledge of emergency procedures and alarm systems and acts as the point of contact throughout emergency situations until relieved of this duty.
• Accepts, documents, and distributes work requests from residents and team members and follows up to ensure they are responded to in a timely manner.
• Maintains contact information for residents, team members, local attractions, and emergency organizations in an organized manner. Maintains resident “out of town” list.
• Maintains accurate key logs as required for housekeeping, maintenance, and vehicles.
• Assists the Business Office Manager with administrative tasks as assigned. Tasks could include, but is not limited, to assisting applicants with completion of job applications, coding of invoices, filing, entering information into the Property Management Systems and payroll systems, and monitoring operations of key office equipment.
• Attends training courses and participates in other professional development activities as required.
• Report any suspicion or evidence of elder abuse, mistreatment or neglect as outlined in Personnel Policies.

Knowledge and Skill:

• Must have excellent verbal skills and communication abilities.
• Ability to work effectively within a team-based environment.
• Strong time management and organizational skills.
• Must have excellent computer skills, including; Word, Excel, Outlook, Power Point, and Property Management Systems.
• Ability to efficiently operate all functions of the property telephone system
• Thorough understanding of various alarm systems used in the community.

Qualifications:

• Must be able to clearly and proficiently communicate with people of all ages, while maintaining an energetic and positive attitude.
• Clear, pleasant telephone voice.
• Must be able to read and write English, and follow verbal and written instructions..
• Ability to handle stressful situations while maintaining a calm, efficient demeanor.
• Demonstrates freedom from pulmonary tuberculosis by a health screening performed by a physician prior to employment.
• Must be criminally cleared by DOJ and FBI via the Live-Scan process prior to initial presence in the facility..

Mental and Physical Requirements:

• Requires ability to stand and walk short and long distances for extended periods of time.
• Must be able to lift and/or carry objects in excess of 25 pounds.
• Requires reaching above, below, and at shoulder length.
• Ability to remain calm and positive in stressful situations.