Front Desk/Receptionist – Clerical (Litigation Support)

Leidos; Los Angeles (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Leidos is seeking a Front Desk/Receptionist (Clerical) to support the U.S. Department of Justice in a downtown Los Angeles, CA office. The role involves handling visitor access, phone calls, mail distribution, and basic clerical tasks while maintaining professional interaction with staff and visitors.

Qualified candidates will have strong communication, attention to detail, and typing skills, with U.S. citizenship and the ability to obtain a Public Trust clearance.

Qualifications

• Excellent written and verbal communication skills.
• Ability to perform detailed work accurately under pressure.
• Must be able to read and follow instructions.
• Must understand task objectives within the litigation support context.
• Typing/keyboarding skills required.
• Knowledge of Government office/network environments (word processing, databases, imaging, etc.).
• Ability to answer multi-line phone system.
• U.S. Citizenship and ability to obtain Public Trust clearance.

Responsibilities

• Receives calls and visitors; controls access to the office.
• Notifies staff of visitors or calls; takes messages.
• Handles citizen complaints and directs to appropriate agency.
• Responds to inquiries with general information on programs.
• Receives legal documents and maintains related files.
• Maintains telephone listings and department directories.
• Reserves conference rooms as requested.
• Sorts and distributes incoming mail and packages; processes interoffice mail.
• Requests for office supplies; submits replenishment orders.
• Reports equipment issues and follows up on repairs.
• Indexes and files documents; assists Clerk’s Office filing.
• Provides courier services to courts and agencies as required.
• Works in an office setting with possible overtime as needed.

Skills

Communication skills

Typing

Attention to detail

US citizenship

Multi-line phone handling

Education

Undergraduate degree preferred

Job description

Description

The Litigation Support Team at Leidos currently supporting the U.S. Department of Justice (DOJ) in Los Angeles, CA has an opening for a Front Desk/Receptionist (Clerical) to work in a downtown Los Angeles, CA DOJ office performing clerical/receptionist duties. This is an exciting opportunity to use your experience helping the U.S. Department of Justice achieve their mission. We are a fast-paced group tasked to provide innovative solutions by utilizing technologies that are defensible, efficient, and that present our customers with the knowledge they need to defend their positions. We enjoy a high level of autonomy and exposure to all parts of the Leidos organization. We are customer-driven and always strive to provide the best professional experience.

Overtime and travel may be required as needed with proper authorization. Individual may support any division/section within depending on the needs of the office at time of hire.

Typical assignments may include the following but not limited to:

• Receives telephone calls and visitors to the office. Controls access to the office and ensures that only visitors properly cleared are authorized entry.
• Notifies staff members of visitors or incoming telephone calls. Takes messages from, and gives messages to visitors when staff members are unavailable.
• Handles citizen complaints over the telephone and in person. Directs caller or visitor to proper agency and provides citizen complaint form.
• Responds to inquiries, providing general information regarding office programs. Advises caller or visitor to contact the appropriate Federal, State or local agencies concerning matters outside the USAOs purview and furnishes the needed address or telephone number when available.
• Receives legal documents (e.g., Civil Rights complaints) and notifies appropriate person of receipt. Organizes and maintains in binders any necessary form or other documents in prescribed manner.
• Maintains an up-to-date telephone listing and files of addresses of departments and agencies. Maintains necessary telephone directories needed by the office.
• Reserves conference rooms upon request.
• Receives, reviews, and distributes incoming mail, including interoffice mail and service of process. Checks mail and annotates accordingly. Immediately notifies appropriate staff members when hand-delivered incoming mail, FedEx and UPS deliveries, and FAXs are received and places in appropriate internal mailbox.
• Receives requests for office supplies from co-located personnel and submits interoffice orders for replenishment as needed.
• Receives reports of malfunctioning equipment and notifies appropriate point-of-contact. Follows up to ensure item is repaired and available for use
• Indexes files, maintaining files in an orderly fashion. Files documents with Clerk’s Office; delivers courtesy copies. If document is incorrect, makes necessary changes when possible to complete filing by the Clerk.
• Provides courier services from the USAO to the courthouses and state and federal agencies as required to files and/or deliver legal documents on a daily basis and at other times required.
• Works in an office setting; some walking, standing, bending and carrying of small office items is required. With prior approval, works overtime depending on work and caseload.

The above-mentioned duties may be performed as single functions or in combination with one another. One is expected to perform Document Management Technician duties as defined by the contract

Basic Qualifications:

• Excellent written and oral communication skills.
• Ability to perform detailed work consistently, accurately, and under pressure extremely important.
• Must be able to read and follow instructions.
• Must be able to understand task, task objectives, and the context of the task in the litigation support effort as a whole.
• Must take the initiative to ask questions when necessary to complete task correctly (e.g. where instructions are not explicit or appear to be contrary to the task objective).
• Must have typing/keyboarding skills.
• Must be knowledgeable user of the Government's office and network environment, including but not limited to, word processing, database, spreadsheet, imaging, and telecommunications systems.
• Ability to answer multi-line phone system.
• Must be a U.S. Citizen and able to obtain and maintain a Public Trust clearance.

Preferred Qualifications:

• Experience working in a Government and/or Litigation Support environment in conjunction with basic qualifications, valued.
• Experience as Receptionist/Clerical, preferred.
• Undergraduate degree preferred.
• Current or active clearance.

This position is covered under the Service Contract Act and is subject to minimum requirements. Leidos ensures that all provisions are satisfied. The pay for this position will be $18.52/hr.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.